Ratings based on 473 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Estadia horrible
Posted 7 Jun 2024 on HotelsNo me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Comment from Hotel Management
6 Jul 2024 by Iliana Rodriguez, Hotel Management
Estimado Sr. Jaime ArielAnte todo agradecemos que comparta su experiencia con otros viajeros y con el Resort, sus comentarios son muy importantes y gracias a ellos nos da la oportunidad de mejorar nuestros servicios.Sinceramente ofrecemos nuestras más sinceras disculpas por minar las expectativas que tenía hacia nuestro Resort. Hotel Encanto Acapulco esta completamente comprometido con el servicio y profesionalismo que distinguen a nuestra marca y esperamos contar con su visita nuevamente, por favor no dude en contactarme directamente cuando desee regresar a esta, “su casa”, en el hermoso Puerto de Acapulco.Sinceramente,Iliana RodriguezGerente General
by A verified traveler
Posted 13 May 2024
The service is friendly but really slow
Comment from Hotel Management
6 Jul 2024 by Iliana Rodriguez, Hotel Management
Estimado Sr. DiegoAnte todo agradecemos que comparta su experiencia con otros viajeros y con el Resort, sus comentarios son muy importantes y gracias a ellos nos da la oportunidad de mejorar nuestros servicios.Sinceramente ofrecemos nuestras más sinceras disculpas por minar las expectativas que tenía hacia nuestro Resort. Hotel Encanto Acapulco esta completamente comprometido con el servicio y profesionalismo que distinguen a nuestra marca y esperamos contar con su visita nuevamente, por favor no dude en contactarme directamente cuando desee regresar a esta, “su casa”, en el hermoso Puerto de Acapulco.Sinceramente,Iliana RodriguezGerente General
by A verified traveler
Posted 23 Apr 2024
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause.
The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy.
However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage.
Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience.
Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon.
While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future."
Overall Rating: 3/5 ⭐️
Comment from Hotel Management
25 Apr 2024 by Hotel Encanto, Hotel Management
Dear Richard, First of all we thank you for sharing your experience with the Resort, your comments are significant and thanks to them allow us to improve our services.We sincerely offer our most sincere apologies for undermining the expectations you have towards our Resort. Hotel Encanto Acapulco is fully committed to the service and professionalism that distinguish our brand.We look forward to your return visit and hope to provide you with a better experience.
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Hotel Encanto, Hotel Management
Estimado JorgeAgradecemos por compartir tu calificación de nuestros servicios, nos entusiasma saber que fue de excelencia tu experiencia aqui tu casa Hotel Encanto.Esperamos contar nuevamente con su presencia.
by A verified traveler
Posted 9 Jul 2023
EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Comment from Hotel Management
9 Jul 2023 by Iliana Rodriguez, Hotel Management
Estimado Sr. Martinez; Lamentamos mucho saber que su estancia no haya sido del todo placentera, nosotros como sus anfitriones en todo momento tratamos de hacer su estancia confortable y brindarle el servicio personalizado que usted se merece y que nos hace ser el mejor hotel. Durante su estancia desafortunadamente el clima húmedo nos quitó un poco de sol y afecto nuestra señal de canales por lo cual ofrecimos una disculpa he hicimos de su conocimiento los motivos externos a nosotros que afectaban la señal en las televisiones, esperamos haya sido de su agrado la alternativa que le brindamos de utilizar nuestro cine privado para que pudiera disfrutar de la programación de su agrado y el early check in que con gusto le dimos a su llegada para que pudiera disponer de sus habitaciones mucho antes que la hora habitual y así disfrutar mayor tiempo de nuestras instalaciones.Deseamos que tenga un buen viaje de regreso a casa,
by A verified traveler
Posted 17 May 2023
Amazing experience the property has great view and the service is excellent!!
Comment from Hotel Management
19 May 2023 by Encanto Acapulco , Hotel Management
Dear Ms. Gabriela, It’s a pleasure greeting you from Encanto Acapulco, We appreciate your comments that make us rectify our main objective, which will always be to provide the best service to our guests. We hope to become a second home, an escape and relaxation destination or simply a new adventure. On behalf of the entire Encanto Acapulco team, receive a cordial greeting.
by A verified traveler
Posted 27 Mar 2023 on Orbitz
Comment from Hotel Management
6 May 2023 by Iliana Rodriguez , Hotel Management
Estimado Luciano, gracias por su puntuación. Con gusto lo esperamos en esta su casa Encanto Acapulco.
by A verified traveler
Posted 2 Mar 2023
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Comment from Hotel Management
18 Mar 2023 by Cordially Iliana Rodríguez, Hotel Management
Thank you very much for your kind comments, your opinion is very important to us and we are delighted to serve you during your visit in Acapulco, we hope to have you back very soon. Thank you for being part of our Encanto family.
by A verified traveler
Posted 26 Dec 2022
amazing
Comment from Hotel Management
1 Jan 2023 by Iliana Rodriguez Guest Service Manager, Hotel Management
Dear Mr. Isaac,We really appreciate your comments since they are what motivate us to improve our service, we hope to see you very soon in this your home in Acapulco to pamper you in all those special moments and be your hosts.
by A verified traveler
Best in Acapulco!
Posted 18 Oct 2022 on HotelsWarm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Comment from Hotel Management
15 Nov 2022 by Iliana Rodriguez, Hotel Management
Dear client, Thansk for your comments, the most important for us its is that you rest and enjoy your stay.We are waiting for you back very soon.Best rewards
