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Encanto Acapulco

5.0 star property
Beaux Arts resort with 2 restaurants and a full-service spa

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Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Couples treatment rooms, hot tub, steam room, body treatments
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Premium bedding, down comforters, minibar, in-room safe
View from room
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Breakfast available
  • Parking included
  • 24/7 front desk
The current price is P20,848
P27,313 total
includes taxes & fees
Apr 10 - Apr 11

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Ocean Suite Bahia

Premium bedding, down comforters, minibar, in-room safe

Ocean Suite Bahia

Highlights

Deck/patio
Private rooftop hot tub
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Pool, Ocean View

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Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Highlights

Furnished patio
Private pool
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Panoramic Room, 1 King Bed, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 90 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
Hair dryer
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Beach View

Premium bedding, down comforters, minibar, in-room safe

Comfort Room, 2 Double Beds, Beach View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
Hair dryer
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

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Restaurant

Las Brisas Acapulco

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,002 reviews
The price is P7,914
P9,497 total
includes taxes & fees
Mar 17 - Mar 18
Las Brisas Acapulco
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About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Diana the Huntress - 10 min drive - 9.4 km
  • Punta Diamante Beach - 12 min drive - 4.8 km
  • Icacos Beach - 13 min drive - 6.8 km
  • Condesa Beach - 22 min drive - 9.9 km
  • Papagayo Beach - 27 min drive - 11.8 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive

Restaurants

  • ‪La Huerta - ‬7 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪La Concha Club - ‬7 min drive
  • ‪La Vista - ‬8 min drive

About this property

Encanto Acapulco

Luxury boutique resort near Condesa Beach
At Encanto Acapulco, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in a body scrub, a hot stone massage, and aromatherapy at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a hair salon, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), luggage storage, and wedding services
Room features
All guestrooms at Encanto Acapulco boast comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with streaming services and premium channels
  • Children's slippers, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 55 to 500 for adults and USD 28 to 250 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1,018 square feet of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 55 to 500 for adults, and USD 28 to 250 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Does Encanto Acapulco have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Encanto Acapulco?

As of Mar 11, 2025, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Apr 10, 2025 start from P 20,847.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Encanto Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Encanto Acapulco?

Valet parking is free at this property.

What time is check-in at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Encanto Acapulco?

Check-out is at noon.

Does Encanto Acapulco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies.

Where is Encanto Acapulco located?

Located in Brisas del Marqués, this luxury resort is steps from Capilla Del Atardecer, and within 3 mi (5 km) of Chapel of Peace and Playa Puerto Marqués. Bahía de Puerto Marqués and Guitarrón Beach are also within 3 mi (5 km).

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Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 335 out of 480 reviews
Rating 8 - Good. 89 out of 480 reviews
Rating 6 - Okay. 24 out of 480 reviews
Rating 4 - Poor. 13 out of 480 reviews
Rating 2 - Terrible. 19 out of 480 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Magally

Excellent!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022

10/10 Excellent

Gabriela

Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023

10/10 Excellent

nathan

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023

6/10 Okay

Diego

The service is friendly but really slow
Stayed 2 nights in May 2024

10/10 Excellent

Isaac

amazing

10/10 Excellent

monica

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022

8/10 Good

Richard

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024

8/10 Good

Luis Gerardo

Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! ,
Stayed 3 nights in Feb 2025

10/10 Excellent

Amalia

Stayed 1 night in Dec 2024

8/10 Good

German

Alimentos un poco malos servicio excelente
Stayed 1 night in Oct 2024

6/10 Okay

Jorge

No tan bien...
Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julio

Stayed 2 nights in Aug 2024

10/10 Excellent

Paulina García

Magnífico y la atención de primera
Stayed 3 nights in Jul 2024

10/10 Excellent

Santiago

Servicio al cliente de primera
El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto
Stayed 3 nights in Jun 2024

10/10 Excellent

Brenda

Stayed 2 nights in May 2024

2/10 Terrible

Jaime Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia horrible
No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Stayed 3 nights in Jun 2024

10/10 Excellent

Jorge

Stayed 4 nights in Apr 2024

4/10 Poor

Alejandra

Stayed 2 nights in Feb 2024

8/10 Good

Paco

El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal.
Stayed 3 nights in Feb 2024

2/10 Terrible

jose manuel

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ramsés

Stayed 1 night in Jan 2024

10/10 Excellent

Luis Gerardo Díaz

Stayed 4 nights in Jan 2024

2/10 Terrible

Pablo David

Disliked: Staff & service, property conditions & facilities
Se me hace una falta de respeto que no hayan dejado cancelar o cambiar fechas por la tempestad del huracán, el agua olía a caño, el servicio era nefasto, dos veces no tuve agua en la habitación, la comida era malísima, no entiendo porque cobran el IVA en alimentos y la cena de fin de año horrible. Es una falta de respeto que no contesten las llamadas y tú sabes si quieres o darle la oportunidad al hotel y al final te cobran 530 de propinas diario, tú sabes si lo dejas o no es un robo total y la vdd nunca en mi vida regresaría a ese lugar
Stayed 5 nights in Dec 2023