Ratings based on 699 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San José
Posted 14 Nov 2024
the lady at the front desk was very rude I don’t remember her name but yes she wasn’t nice at all.
Comment from Hotel Management
15 Nov 2024 by Mirador Acapulco, Hotel Management
First of all, we apologize for the inconvenience during your stay, and we welcome your feedback, which is very important to us, to improve our service.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Mirador Acapulco, Hotel Management
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your evaluation.
by A verified traveler
Posted 3 Nov 2024
I know the huracan hurt really bad but the bed sheets and towels smell bad and the condition waa bas too. Bathroom cleanliness is poor
Comment from Hotel Management
4 Nov 2024 by Mirador Acapulco, Hotel Management
Thank you for your feedback, let's check what happened. We will continue to work to improve our service.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Mirador Acapulco, Hotel Management
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Canto del Sol, Hotel Management
Gracias por su visita y por el tiempo que ha tomado para evaluar nuestro servicio. Continuaremos trabajando para mejorar nuestras facilidades e instalaciones.
by A verified traveler
Posted 10 Aug 2024
This place is a gem. The front row view to La Quebrada, the kindness and attentiveness of the staff, and the location close to el zocalo made up for the devastation that hurricane Otis left in this once popular city. Accommodations are basic but you pay accordingly. I would definitely come back!
Comment from Hotel Management
12 Aug 2024 by Mirador Acapulco, Hotel Management
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Hotel Mirador Acapulco nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Mirador Acapulco, Hotel Management
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Mirador Acapulco nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Mirador Acapulco, Hotel Management
We are happy to know you enjoyed your stay with us!At Mirador Acapulco we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!
by A verified traveler
Posted 24 Jul 2024
Great area near the cliffs. Just a bit rowdy at night and the drinking close by.
Comment from Hotel Management
24 Jul 2024 by Mirador Acapulco, Hotel Management
Thank you for taking the time to evaluate our service. We will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!
by A verified traveler
Posted 21 Jul 2024
Amazing views!!
Comment from Hotel Management
22 Jul 2024 by Mirador Acapulco, Hotel Management
We are happy to know you enjoyed your stay with us!At Mirador Acapulco we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!
