Ratings based on 413 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Gerente , Hotel Management
Gracias por el tiempo que nos dedica para evaluar nuestro Hotel, esperamos verle pronto en Acapulco.
by A verified traveler
Posted 31 Jul 2024
Place it’s fine
Comment from Hotel Management
1 Aug 2024 by Gerente , Hotel Management
Gracias por el tiempo que nos dedica para avaluar nuestro Hotel, esperamos verle pronto en Acapulco
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Gerente, Hotel Management
Sus comentarios con muy importantes, lamentamos los inconvenientes que le hicimos pasar durante su estancia con nosotros y no haber cubierto sus expectativas de viaje, tomaremos en cuenta las observaciones que nos menciona para mejorar las experiencias de nuestros visitantes, esperamos nos dé la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.
by A verified traveler
Posted 22 Jan 2024
Even do we knew about the huracan that lately stroke Acapulco...this property was really really in very bad condition...the outside it wasn't too bad but the rooms...they werenot very pleasant.
Comment from Hotel Management
22 Jan 2024 by Gerente , Hotel Management
Sus comentarios con muy importantes, lamentamos los inconvenientes que le hicimos pasar durante su estancia con nosotros y no haber cubierto sus expectativas de viaje, tomaremos en cuenta las observaciones que nos menciona para mejorar las experiencias de nuestros visitantes, esperamos nos dé la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.
by A verified traveler from Circle Pines
Posted 2 Oct 2023
Comment from Hotel Management
2 Oct 2023 by Gerente , Hotel Management
Gracias por el tiempo que nos dedica para evaluar nuestro Hotel, lamentamos no haber cubierto sus expectativas de viaje, esperamos nos de la oportunidad de asistirle en un futuro. Gracias por habernos elegido en Acapulco.
by A verified traveler
Posted 12 Sep 2023
Overall I liked it. Close to the better beach attractions, but old fashioned in service. Needs to upgrade to more modern service, kitchen supplies (coffee maker, toaster, blender, etc.) TVs, and better pools maintenance,. Very good in price. Staff very friendly. In a scale 1 to 10, I give them a 7.
Comment from Hotel Management
12 Sep 2023 by Gerente , Hotel Management
Your comments are very important, thank you for sharing your recommendations and your experience in our facilities, we hope to see you soon in Acapulco.
by A verified traveler
Posted 4 Apr 2023 on Orbitz
Horrible costumer service from the moment we got to the parking lot . Only reason we did not leave because kids we had in our group were extremely tired . The hotel is old / dirty / front desk are rude . Will never stay at this hotel again . I usually don’t leave reviews but this time I had to .
Comment from Hotel Management
5 Apr 2023 by GERENTE, Hotel Management
Your comments are very important to us, thank you for taking the time to evaluate our hotel and share your experience, we are sorry for the inconvenience we may have caused you during your stay with us, we hope you give us the opportunity to assist you in the future, thank you for having us elected in Acapulco
by A verified traveler
Posted 25 Dec 2022
by A verified traveler
Posted 16 Jun 2022
It took about 45 minutes for me to check in. There was only one person at the front desk and he was taking care of another costumer. I had to wait for them to finished the
Comment from Hotel Management
21 Jun 2022 by Gerente , Hotel Management
Your comments are very important to us, we are sorry for the inconvenience that we may have caused you at the time of registration, we hope you give us the opportunity to assist you in the future, thank you for choosing us.
by A verified traveler
Posted 10 May 2022
Es un lugar bonito si tan sólo funcionaran las instalaciones en general. No sirven elevadores y el acceso a la playa y al tobogán es súper limitado. No recomiendo para nada este hotel, mi estadía fue realmente incomoda y desagradable. En verdad, no funciona nada ahí.
Comment from Hotel Management
10 May 2022 by Gerente , Hotel Management
Sus comentarios son muy importantes para nosotros, lamentamos los inconvenientes que pudimos causarle y no haber cubierto sus expectativas de viaje.,esperamos nos de la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.
