Ratings based on 989 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Check in was horrible. We arrived early as we traveled about 4 hours to get to the resort only to be held from getting into the resort until check in time which was 3pm. Upon attempting to check in they only had 2 of our 4 rooms available and we had to wait until after 4:15 for the other two rooms. In addition we were a family of 10 and they could not accommodate our large party at the specific dining restaurants so we had to mostly eat at the buffets or separate for dinner. We were also informed that although we were a family that they rooms were not guaranteed near each other and some of us were on different floors and not necessarily next to one another. The biggest issue was the lack of beverages available, there was no beverages in the mini fridge located inside the room and at the dinner areas you had to wait for staff to come around with drinks sometimes running out before making it to your table and you had to wait until you were lucky enough to catch someone’s attention.
by A verified traveler from Gatineau
Posted 31 Dec 2024
Always amazing
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Estimada Rosy, Gracias por compartir con nosotros su calificación. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Estimado Sergio, Gracias por compartir con nosotros su calificación. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.
by A verified traveler
Posted 28 Dec 2024
Facility needs to upkeep on cleanliness and maintenance of rooms. Room was really dirty and TV did not even work.
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Dear Henry, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.
by A verified traveler
Posted 28 Dec 2024
Don't come to this place , first check in was terrible you feel like you are in evacuation temporarily place a lot of people in the big room , them my special needs baby don't eat at all by mouth i had it to check her in like normal child price , them the property very all , and dirty, rooms smell like dirty clothes i just can't describe the smell , blankets bad wash and AC wasn't working , phones no body answering, toilet paper was in a dispenser lack in we couldn't even use it , food is horrible taste old . And more that I don't want to even mention it . I just wanted to leave the day I checked in , i will never come back here again , customer service horrible we ask so many times to fix the AC they come until the next day , oh to add more icing to the cake internet is so slow and you have to log in every time you get out of your room . Drinks very watery, and only local beers , don't waste your money and time here is not worth it.
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Dear Sara, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Estimado David, Gracias por compartir con nosotros su calificación. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.
by A verified traveler
Posted 27 Dec 2024
Food not good
No enough bar tenders
Check in very slow .
Place was very clean.
Comment from Hotel Management
30 Dec 2024 by Henry del Cid, Hotel Management
Dear Raul, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Henry del Cid, Hotel Management
Estimada Reyna, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.
by A verified traveler
Posted 27 Dec 2024
Amazing
Comment from Hotel Management
27 Dec 2024 by Henry del Cid, Hotel Management
Dear Fernando, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.
