Ratings based on 43 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Nice area but you need a car,
by A verified traveler
Emergency stay
Posted 21 Apr 2024 on HotelsStayed during the horrific storm not planned but the hotel were good and helpful room service was nice and they helped me out
Comment from Hotel Management
24 Apr 2024 by Islam, Hotel Management
Dear Mark,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,Islam Hamdy Assistant Front Office Manager
by A verified traveler
Posted 21 Apr 2024 on Hotels
Excellent hotel value for money Ahmed at Front reception was very good the hotel was heaving with the cancellation guests from airlines but the front desk specially Ahmed was very composed
The duty managers also seemed to be on the ball trying to facilitate things
The rooms is a tad small but has all amenities required
Housekeeping was prompt to get things
Comment from Hotel Management
24 Apr 2024 by Islam, Hotel Management
Dear Mohammed ,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Sincerely,Islam Hamdy Assistant Front Office Manager
by A verified traveler
Posted 3 Mar 2024
The staff was great also many places to walk if you get bored.
Comment from Hotel Management
4 Mar 2024 by Islam, Hotel Management
Dear Valued Guest / Mr ABDULLAHI,We thank you for your recent visit at our hotel and for taking the time in sharing your reviews about your experience. It is our constant endeavor to create a wonderful experienceWe endeavor to provide you with the highest standards of hospitality, and I am very glad that we were able to meet all of your expectations.We look forward to welcoming you back at our Hotel Sincerely, Islam HamdyAssistant Front Manager
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Islam, Hotel Management
Dear Fatima,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Islam Hamdy Assistant Front Office Manager
by A verified traveler
Posted 1 Mar 2024
A new quite area. Far from downtown and other business related places. 10-15 minutes drive from nice collection of restaurants.
Comment from Hotel Management
24 Apr 2024 by Islam, Hotel Management
Dear Mobsting, Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay with us, Please be informed that your note been considered, and hope to see you again very soon.Sincerely,Islam Hamdy Assistant Front Office Manager
by A verified traveler
Posted 26 Feb 2024 on Hotels
The staff wasn’t good specially the Arabic Lady from the reception and she’s even the Supervisor 😞 Room was so small and the there was a water dropping from the bathroom.
Comment from Hotel Management
28 Feb 2024 by Islam, Hotel Management
Dear Valued Guest / Mr.Dela CruzGreetings from Best western Plus , Dubai Academic city! We would like to thank you for staying with us at our facility. We appreciate the time taken to evaluate our different products & services along with your comments & Observations about us. We regret to see that we did not live up to your expectations especially in terms of some of some of the facilities and our Team members.Kindly note that we did investigated with the Team member for the same as your booking was booked as single person but there was an additional guest together with you.as part of our procedures and security to collect the ID of the Room partner or even visitor, and we do apologies for the water dropping.Please feel free to reach out to us with any further comments, concerns or suggestions you have so that we can make your experience a better one.We would love to make things right if you could give us another chance.Sincerely, Islam Hamdy Assistant Front Office Manager
by A verified traveler
Shavanah from Pakistan is Amazing
Posted 24 Feb 2024 on HotelsWe met a lovely lady at the restaurant from Pakistan Mrs. Shavanah she was so amazing and with a beautiful ange smile she made our 3 sons smile and be happy and we think she is a sunshine she made me a great hot chocolate , great hotel clean, and we loved the shuttle service to Emirates Mall
Comment from Hotel Management
24 Apr 2024 by Islam, Hotel Management
Dear Guest/We thank you for your recent visit at our hotel and for taking the time in sharing your reviews about your experience. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. Our team puts their heart into making each experience of our guests an ‘ outstanding and memorable’ one.It is very heart-warming to receive positive comments such as yours. Please allow me to express my gratitude for acknowledging our excellent hotel offerings, especially with regards high level of customer service provided by our staff ShavanaWe endeavor to provide you with the highest standards of hospitality, and I am very glad that we were able to meet all of your expectations.We look forward to welcoming you back at our Hotel.Islam Hamdy Assistant Front Office Manager
by A verified traveler
Posted 23 Feb 2024
Dirty hotel, very badly maintained. Would highly not recommend. No windows in room and terrible odours.
Comment from Hotel Management
24 Feb 2024 by Best Western Plus Dubai Academic City Hotel , Hotel Management
Dear Miss. Angela,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Wassim Nehme Hotel Manager
by A verified traveler
Posted 27 Jan 2024
