Ratings based on 3 Verified Reviews
1.3 Room cleanliness
1.7 Service & staff
1.0 Room comfort
1.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2019 on Hotels
The air conditioning wasn't working and the maintenance kept insisting it was ok. WIFI was epilept Service was very slow but staff were quite pleasant.
Comment from Hotel Management
18 Jul 2024 by Ernest, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Sandralia Hotel. We sincerely apologize for the inconvenience you experienced with the air conditioning, WiFi, and service speed. Your comfort and satisfaction are our top priorities.We are pleased to inform you that we have since addressed and resolved the issues you mentioned. Our maintenance team has ensured that the air conditioning is now fully operational, and we have upgraded our WiFi service to provide a more reliable and consistent connection. Additionally, we have taken steps to improve our service efficiency to enhance our guests' overall experience.We appreciate your kind words about our staff and are grateful for your patience during your stay. We hope to have the pleasure of welcoming you back to Sandralia Hotel on your next visit to Abuja, where we are confident you will have a much more enjoyable experience.Warm regards,Ernest EbieICT and Digital Brand ManagerSandralia Hotel
by A verified traveler from Johannesburg, South Africa
Avoid!
Posted 5 Mar 2017
Pros: Nothing
Cons: Hotel service, cleanliness.
Location: Only travel to Abuja for business.
One of the worst hotels I've ever stayed in. Even though the hotel was booked and paid for via Expedia, when I arrived at the hotel, they insisted that there was no booking and that I must have done something wrong. The hotel was clearly overbooked and therefore tried to make out that no booking had been made. Once I got Expedia to speak to them, they finally admitted that there was in fact a booking.
by A verified traveler
No Internet, poor service not ideal for business
Posted 9 Oct 2016 on HotelsNice hotel, good for locals but not for business travellers. Internet connection was very poor (basically it is not working) rooms are nice and big and also good pool bar area but rest is not good!
Poor customer service by reception staff, bathroom has broken tiles and water is not hot/cold water not working properly. Toilet had a water leak.. food is rubbish!!
Basically, I won't stay there again.. Big NO!!
