Ratings based on 16 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2023
by A verified traveler
Posted 5 Dec 2022 on Hotels
What was promised like free breakfast was not offered, their deadbolt and security door are not properly secured. Their lights are not bright enough and needs to be replaced, their safe box is not functioning. My checking in was a little bit frustrating because they couldn’t find my name on the booking list
Comment from Hotel Management
5 Dec 2022 by BON Hotel Grand Tower Management , Hotel Management
Dear Kachikwulu, Kindly accept our apologies for any inconvenience you may have experienced during your stay at BON Hotel Grand Towers, we will love to make it up to you next time you are in Abuja, Thank you for your review, next time we promise you, everything will be fine. BON Hotel Grand Tower Management
by A verified traveler
Posted 7 Nov 2021
Below what I expected, but overall I enjoyed my stay.
Comment from Hotel Management
8 Nov 2021 by Gabriel, Hotel Management
Dear Mr Lawrence, We appreciate your patronage and the time taken to give us this review. We promise that your next visit will be pleasurable. Thanks for your review.
by A verified traveler
Extremely poor
Posted 7 Nov 2019 on HotelsThe room was OK. Hot water wasn't working and room service was horrible for a room as high as $97, it was horrible. They weren't honest about the central heating system. You will get 3 cups of hot water in a bucket. I had to check out same night
by Ljubica from Utah
Good luck with this place
Posted 21 Oct 2015 on HotelsI stayed less than 10 minutes before making the decision to leave this hotel and look for another accommodation. Good luck with this place.
Recommended
for Everyoneby A verified traveler from germany/usa
Posted 18 Oct 2015
Pros: friendly staff; quiet
Cons: pool could be maintained better, as well as exercise room
Location: a bit outside of central Abuja, and not optimally situated for taxis coming from Abuja. On the other, convenient taxi park nearby.
good hotel with professional and accommodating staff. Particularly nice third floor dining area with great view of Abuja and surroundings.
Comment from Hotel Management
12 May 2016 by Chinwe, Hotel Management
Dear Jo,
Thank you for your review. Renovation will soon commence on the Swimming pool & Gym.
Your feedback is of great help to us and the entire TEAM will be informed which will help us improve in our customer service.
We look forward to welcoming you again.
by A verified traveler
Posted 10 Aug 2015 on Hotels
The staff were very helpful. Problems included being checked into a room that had not been vacuumed. Attempting to shower and getting ice cold water spraying on me was not fun. Having to call for room to be cleaned and bed changed is not comfort to me. It is okay for the price and it is in a quiet neighborhood.
Recommended
for Everyoneby A verified traveler
great service but bathroom needs work
Posted 31 Jul 2015The lobby and dining area look
Modern. The staff are great and food and service is excellent. My room was not to
The same standard and the bathroom has a smell that was not nice. Water was like warm.
Recommended
for Business Travelersby A verified traveler from London
Very nice hotel,friendly people,clean, nice rooms
Posted 26 Jun 2015
Cons: They need to pay attention in the maintenance
Location: The location is far from the city center, difficult to access
The hotel is very nice, clean, best value for money in Abuja, a bit far from the center a bit difficult to access.
Recommended
for Everyoneby A verified traveler from Los Angeles
Nice, clean hotel with privacy.
Posted 1 Jun 2015I had a short stay in Nigeria for 6days and I booked this hotel with mixed feeling at first but when I arrived there, I had a great time and the hotel staff, the management were all helpful and made my stay a memorable one. I will stay at this hotel again. It is exactly what I needed because of its remoteness and just 10mins from the center.
Comment from Hotel Management
12 May 2016 by Chinwe, Hotel Management
Dear Aliyu,
Thank you very much for this great and honest review.
We are glad you had a great time with us.
We look forward to welcoming you.
