Ratings based on 61 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
No parking available at hotel
Posted 9 Aug 2024 on HotelsContrary to advertising, no parking available at hotel. Hotel refused outright to provide, assist or arrange parking in a very busy location with little public parking during day and none at night.
Cannot stay at such a location.
Hotel should be upfront about facilities / amenities available and should never lie on their advertisement to misguide customers. Terrible experience. Did not stay at hotel due to their attitude.
by A verified traveler
Posted 5 Jun 2024
All well staff is the best friendly and helpful
Comment from Hotel Management
8 Jun 2024 by Ibrahim Hassan Duty Manager , Hotel Management
Dear Mr. RafaelWe were absolutely thrilled to read your fantastic review of your recent stay at Uptown Hotel apartment Abu Dhabi Your kind words about our hospitality and the rooms truly mean the world to us.Providing exceptional service is our top priority, and it fills us with joy to know that we exceeded your expectations. We strive to create a haven of comfort and luxury for every guest, and your positive feedback confirms that we're on the right track.Thank you for taking the time to share your experience. We hope you had a memorable stay and look forward to welcoming you back Uptown Hotel apartment Abu Dhabi soon!Sincerely Ibrahim HassanDuty Manager
by A verified traveler from Samarkand
Posted 26 Apr 2024
Administrators were very polite and helped me with any issues
Comment from Hotel Management
5 May 2024 by Ibrahim Hassan Duty Manager , Hotel Management
Dear Mr. SardorThank you for taking the time to write a review of your recent stay at Uptown Hotel apartment Abu Dhabi.We were absolutely thrilled to read your fantastic review of your recent stay at Uptown Hotel apartment Abu Dhabi Your kind words about our hospitality and the rooms truly mean the world to us.Providing exceptional service is our top priority, and it fills us with joy to know that we exceeded your expectations. We strive to create a haven of comfort and luxury for every guest, and your positive feedback confirms that we're on the right track.Thank you for taking the time to share your experience. We hope you had a memorable stay and look forward to welcoming you back Uptown Hotel apartment Abu Dhabi soon!Sincerely Ibrahim HassanDuty Manager
by A verified traveler
Posted 25 Apr 2024
The property is old and needs a renovation. The room was not as clean as I expected. Reception was really helpful.
Comment from Hotel Management
26 Apr 2024 by Ibrahim Hassan Duty Manager , Hotel Management
Dear Ms. KianaThank you for taking the time to write a review of your recent stay at Uptown Hotel apartment Abu Dhabi.We are truly sorry to learn that your recent stay at Uptown Hotel did not fully meet your expectations. Please accept our sincerest apologies for any shortcomings that may have fallen short of your well-deserved experience. We are committed to ensuring every guest feels valued and satisfied, and we understand how crucial even the smallest details can be in creating a truly memorable stay.Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely Ibrahim HassanDuty Manager
by A verified traveler from Monte Sereno
Posted 16 Apr 2024
1) furniture was worn out and not clean
2) there's no towels or dishwashing liquid or sponge to clean dishes
3) I found small cockroaches in the bathroom
4) Bathtub was not clean
5) Water shattaf was leaking so I had to turn off the water
6) Water heater was off so I had to wait an hour to take a shower
7) Both central AC's were fully on at 20ºC and the apartment was freezing when I checked in
8) There's no parking for the hotel, so i had to roam around and find paid parking on the street away from hotel
Comment from Hotel Management
18 Apr 2024 by Ibrahim Hassan Duty Manager , Hotel Management
Dear Mr. AlainThank you for taking the time to write a review of your recent stay at Uptown Hotel apartment Abu Dhabi.We are truly sorry to learn that your recent stay at Uptown Hotel did not fully meet your expectations. Please accept our sincerest apologies for any shortcomings that may have fallen short of your well-deserved experience. We are committed to ensuring every guest feels valued and satisfied, and we understand how crucial even the smallest details can be in creating a truly memorable stay.Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely Ibrahim HassanDuty Manager
by A verified traveler
Unimpressed
Posted 18 Feb 2024 on HotelsCons:
We tried to contact them before checking in, but the phone was ringing but no one was answering. Upon arrival, I was surprised to find that their phones in the room were also not working. As there is no way for you to contact front desk, you have to go down and tell them in person, which is quite a hassle. Only two pillows were provided in the room, and the room and refrigerator smelled extremely unpleasant. Additionally, there were cockroaches in the bathroom and in the drawers.
Pros:
It is located near the mall, coffee shops, and other places where you may need to purchase items.
There are taxis available everywhere and getting one is not a problem.
It is easy to communicate with the staff at this hotel.
Comment from Hotel Management
19 Feb 2024 by Ibrahim Hassan Duty Manger , Hotel Management
Dear Ms. Fatima Marie,Thank you for taking the time to share your honest feedback about your recent stay at Uptown Hotel and Apartments Abu Dhabi. We sincerely apologize for the disappointing experience you encountered and the inconvenience it caused. We appreciate you bringing these issues to our attention as they allow us to improve and better serve our guests.We understand your frustration regarding unanswered phone calls before your arrival and in-room phones not working. This is unacceptable and falls short of our commitment to providing responsive and accessible communication. We are currently investigating the cause of this issue and will implement necessary measures to ensure our phones are always operational and readily available for guest contact.We apologize for the room only having two pillows and for the unpleasant smell in the room and refrigerator. This does not meet our standards, and we will investigate this matter further to determine the cause and ensure proper cleaning and sanitation procedures are followed.The presence of cockroaches is deeply concerning and unacceptable. We have a strict pest control program in place, and we will immediately schedule a thorough inspection and treatment of your room and surrounding areas to eliminate any pest activity.We are glad to hear you found the location convenient and the staff easy to communicate with. We strive to maintain a central location that offers easy access to amenities and ensure our staff is friendly and helpful.Thank you for choosing Uptown Hotel and Apartments Abu Dhabi. We hope to have the opportunity to demonstrate our commitment to providing an exceptional experience on your next visit.Sincerely,Ibrahim HassanDuty Manager
by A verified traveler
Posted 5 Dec 2023
After what I experienced at other hotels and hostels in UAE, I was very happy to have changed some plans to stay here. Upon checking in, I found out Expedia had made a mistake in my booking. This hotel handled everything. They gave me a room and called Expedia themselves to handle it, which I greatly appreciate. I needed that after some other issues that happened during my trip.
Hotel is in a great location and has plenty of parking (albeit they are paid), and places to eat and check out. Uber had great access to it to, and it is a great stepping off point to other areas. Hotel was clean, well air conditioned, and very comfortable as a whole. Would absolutely stay again.
Comment from Hotel Management
8 Dec 2023 by Ibrahim Hassan Duty Manger , Hotel Management
Dear Mr.RyanThank you for taking the time to write a review of your recent stay at Uptown Hotel Apartment Abu Dhabi. We are delighted to hear that you enjoyed our hospitality and the rooms. Providing exceptional service to our top priority.We are also glad that you satisfice with our service, all of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.Thank you again for your feedback, and we look forward to the opportunity to welcome you back in the near future.Sincerely Ibrahim HassanDuty Manager
by A verified traveler
Posted 17 Oct 2023
Good
Comment from Hotel Management
8 Dec 2023 by Ibrahim Hassan Duty Manager , Hotel Management
Dear Mr. WaqarThank you for taking the time to write a review of your recent stay at Uptown Hotel Apartment Abu Dhabi. We are delighted to hear that you enjoyed our hospitality and the rooms. Providing exceptional service to our top priority.We are also glad that you satisfice with our service, all of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.Thank you again for your feedback, and we look forward to the opportunity to welcome you back in the near future.Sincerely Ibrahim HassanDuty Manager
by A verified traveler
Posted 12 May 2023 on Ebookers
It's was central friendly staff cleaners were very helpful 😀
by A verified traveler
good
Posted 5 Apr 2023 on Hotelsfast visit
