Ratings based on 464 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yonkers
Posted 10 Dec 2024
Fabulous!
by A verified traveler
Posted 1 Dec 2024
The hospitality was out of this world!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Michelle Kilmey, Hotel Management
Dear Zdenek,Warm greetings from The Ritz-Carlton Abu Dhabi, Grand Canal!Thank you very much for your positive feedback. We are delighted to hear you enjoyed your stay.We look forward to welcoming you back here at the Ritz-Carlton.Warm regards,Michelle KilmeyQuality Manager
by A verified traveler
Posted 5 Nov 2024
We stayed in a Radnam Pool Villa. There was a number of issues with loose fittings, a tv that kept turning itself on and A/C that was not great in the master bedroom. I also found that there wasn’t a mirror near a plug in the Master so I couldn’t dry my hair in that room.
Bedding was lovely and pool area was great too.
Comment from Hotel Management
6 Nov 2024 by Michelle Kilmey, Hotel Management
Dear Sally,Thank you for sharing your recent experience at The Ritz-Carlton Abu Dhabi, Grand Canal. I’m pleased to hear you enjoyed our bedding and pool area.I apologize for the issues you encountered with the villa fittings, A/C, and mirror placement. We’ve shared your feedback with our team to ensure these areas are promptly addressed and meet our high standards.We look forward to welcoming you back for an even more seamless stay.Warm regards,Michelle KilmeyQuality ManagerThe Ritz-Carlton Abu Dhabi, Grand Canal
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Michelle Kilmey, Hotel Management
Dear Sachindra, Warm greetings from The Ritz-Carlton Abu Dhabi, Grand Canal! We truly appreciate your positive review. It is great to hear that you had a memorable stay and appreciated our facilities. We are looking forward to welcoming you back soon!Best regards,Michelle KilmeyQuality Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Michelle Kilmey, Hotel Management
Dear Helen Tynan,Warm greetings from The Ritz-Carlton Abu Dhabi, Grand Canal! We truly appreciate your feedback. It brings us joy to know that you had a wonderful experience and that you found our facilities to your liking. Your endorsement is greatly valued, and we are excited about the opportunity to host you again in the future!Best regards,Michelle KilmeyQuality Manager
by A verified traveler
Posted 19 Oct 2024
Rooms were ever so slightly dated. All staff without exception were polite, helpful, and courteous. Concierge were especially helpful in suggesting dining options outside the hotel
Comment from Hotel Management
21 Oct 2024 by Rakesh kumar, Hotel Management
Thank you for your kind words and review of The Ritz Carlton Abu Dhabi, Grand Canal. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience. Best regards, Rakesh KumarFront of the House Manager
by A verified traveler
Posted 14 Oct 2024
Lovely hotel with an amazing pool. The staff go out of their way to help you. Our room was a great size and it was nice to have a balcony.
Comment from Hotel Management
21 Oct 2024 by Rakesh, Hotel Management
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Rakesh KumarFront of the House Manager
by A verified traveler
Posted 4 Oct 2024
Fantastic staff, so happy to help. Lovely restaurants and the whole resort was so clean. Perfect, friendly, relaxing hotel
Comment from Hotel Management
21 Oct 2024 by Rakesh kr, Hotel Management
Thank you for your kind words and review of The Ritz Carlton Abu Dhabi, Grand Canal. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience. Best regards, Rakesh KumarFront of the House Manager
by A verified traveler
Posted 23 Sep 2024
The stay here was incredible. All the staff were extremely accomadating, the facilities were top notch and the breakfast buffet 10/10 (I'd recommend paying extra for it if booking here). A big thank you to the Manager Sara and other employees such as Ousamane and Solafa who made the experience that extra bit special.
Comment from Hotel Management
26 Sep 2024 by Frosina, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you had an incredible stay with us. Our team, especially Sara, Ousmane, and Solafa, will be delighted to know they made your experience extra special. We’re glad you enjoyed our top-notch facilities and the breakfast buffet. Your recommendation means a lot to us. We look forward to welcoming you back soon! Warm Regards,Frosina Petrovska Director of Quality
