Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from miramar
Posted 1 Dec 2024
Nice hotel
Comment from Hotel Management
2 Dec 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Viju, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 1 Dec 2024
The hotel is decent if you're stopping over and need somewhere to lay your head for 1-2 nights, but definitely not the typical 4* hotel you'd expect to find in the UAE, the hotel is quite dated although there were renovations taking place. In a downtown area with lots of local shops but in the 'not so glamorous' side of Abu Dhabi.
I did find the rooms very dusty which made me unwell and whilst it had been cleaned there were still areas of the room that were neglected and in need of an update i.e the phone didn't work and was absolutely filfthy as well as the plug adapter, the base of the windows were super dirty too and the bedding had signs of wear and tear. For these reasons I wouldn't give this a 4*. Breakfast area also not keep clean and tidy, felt like a fast food restaurant with food on the floor that was left and only tables cleaned.
Also super cheap and uncomfortable sunbeds and daytime renovations happening at the pool. This was quite frustrating especially as a female, laying poolside with over 5 external contractors drilling and tiling the pool wasn't ideal, comfortable or relaxing (as it was very loud). I wouldn't return to this hotel and wish we'd book somewhere else.
Comment from Hotel Management
2 Dec 2024 by Best Regards, Sravan Goud Jana, Room Reservations, Hotel Management
Dear Taija, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Namit, Thank you so much for your feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear David, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 21 Nov 2024
Wonderful place and staff ( Especially Reception Manager)
Comment from Hotel Management
27 Nov 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Natalia, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 11 Nov 2024
SERVICES WERE EXCELLENT
Comment from Hotel Management
21 Nov 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 10 Nov 2024
Stay here every year on business and simply cannot fault the hotel or staff, rooms are spacious and clean, several restaurants to choose from for an evening meal.
Comment from Hotel Management
21 Nov 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 5 Nov 2024
Great place to stay in the heart of Abu Dhabi
Comment from Hotel Management
21 Nov 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Farhan, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
by A verified traveler
Posted 24 Oct 2024
Staff was fantastic
Comment from Hotel Management
26 Oct 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Kerry, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi. Best Regards Sravan Goud Jana Revenue & Reservations Manager
by A verified traveler
Posted 25 Sep 2024
Fantastic place I would recommend this hotel to anyone coming to Abu Dhabi. All staff here were fantastic, special thanks to Rose who looked after me in the SkyBlue bar she is lovely and Guru at the pool who is such a happy chap! I know the hotel doesn't want to be a 5 star but I've been to 5 star hotels in UAE and this tops most of them.
The hotel has all the facilities you can want and everything such as food and drink is reasonably priced. You get value for your money here. The rooms are also very nice and spacious.
I will be coming here again!
Kev
Comment from Hotel Management
27 Sep 2024 by Sravan Goud Jana Revenue & Reservations Manager , Hotel Management
Dear Kevin, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
