Ratings based on 101 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 20 Oct 2024
The 20 dirham they unexpectedly charge you when you use ther parking
Comment from Hotel Management
14 Nov 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Raffi,Thank you very much for sharing review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 24 Sep 2024
Had to leave the room in the middle of the night from how horrible the experience was. Party next door for the entire duration of the night. Unresponsive staff. Unclean.
Comment from Hotel Management
28 Sep 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Amro,We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took to share your feedback and thank you for staying with us.Warm Regards,
by A verified traveler
Posted 7 Sep 2024
Dirty bed sheets. Mold on walls and ceiling. Windows are not sealed. Rude staff. Night clubs on 3ed floors with loud music that prevents you from sleeping. Do not go there. I would sleep under a bridge rather than staying here again.
Comment from Hotel Management
28 Sep 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. MOhammad,We would like to thank you for choosing our hotel for your recent stay, unfortunately at this time we didn't meet your expectations. It is well noted and we will address them to the concern departments to ensure that we deliver a high standard of service at all times. We greatly appreciate the time you took to share your feedback.Regards,
by A verified traveler from Babahoyo
Posted 1 Sep 2024 on Orbitz
Average
Comment from Hotel Management
28 Sep 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Fernando,Thank you very much for sharing this review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Daniel,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Ms. Annie,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 12 Jul 2024
Love ❤️ the skyline view of my room. All staff so kind, professional, and sweet. Highly recommend!
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Ms. Kathleen,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Our stay
Posted 22 Dec 2023 on HotelsIt's hard to say that it's 4 star hotel. Not so clean in the room, good view but dirty windows. TV didn't work, Wi-Fi very slow. The toilet broke up and we wait for the repair 1 hour. Breakfast little bit poor. Plus for receptionist who helped us with check in flight.
Comment from Hotel Management
31 Dec 2023 by Angelita, Hotel Management
Dear Ewelina,We would like to thank you for choosing our hotel for your recent stay, unfortunately at this time we didn't meet your expectations. It is well noted and we will address them to the concern departments to ensure that we deliver a high standard of service at all times. We greatly appreciate the time you took to share your feedback.Warm Regards,Queen Palace Hotel Team
