Ratings based on 98 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
The 20 dirham they unexpectedly charge you when you use ther parking
Comment from Hotel Management
14 Nov 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Raffi,Thank you very much for sharing review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 24 Sep 2024
Had to leave the room in the middle of the night from how horrible the experience was. Party next door for the entire duration of the night. Unresponsive staff. Unclean.
Comment from Hotel Management
28 Sep 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Amro,We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took to share your feedback and thank you for staying with us.Warm Regards,
by A verified traveler
Posted 7 Sep 2024
Dirty bed sheets. Mold on walls and ceiling. Windows are not sealed. Rude staff. Night clubs on 3ed floors with loud music that prevents you from sleeping. Do not go there. I would sleep under a bridge rather than staying here again.
Comment from Hotel Management
28 Sep 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. MOhammad,We would like to thank you for choosing our hotel for your recent stay, unfortunately at this time we didn't meet your expectations. It is well noted and we will address them to the concern departments to ensure that we deliver a high standard of service at all times. We greatly appreciate the time you took to share your feedback.Regards,
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Mr. Daniel,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Ms. Annie,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Posted 12 Jul 2024
Love ❤️ the skyline view of my room. All staff so kind, professional, and sweet. Highly recommend!
Comment from Hotel Management
7 Aug 2024 by Queen Palace Hotel Team, Hotel Management
Dear Ms. Kathleen,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,
by A verified traveler
Our stay
Posted 22 Dec 2023 on HotelsIt's hard to say that it's 4 star hotel. Not so clean in the room, good view but dirty windows. TV didn't work, Wi-Fi very slow. The toilet broke up and we wait for the repair 1 hour. Breakfast little bit poor. Plus for receptionist who helped us with check in flight.
Comment from Hotel Management
31 Dec 2023 by Angelita, Hotel Management
Dear Ewelina,We would like to thank you for choosing our hotel for your recent stay, unfortunately at this time we didn't meet your expectations. It is well noted and we will address them to the concern departments to ensure that we deliver a high standard of service at all times. We greatly appreciate the time you took to share your feedback.Warm Regards,Queen Palace Hotel Team
by A verified traveler
Posted 21 Nov 2023
This property is really good ...The essentials are easily available around the stay ...
The stay staff is also friendly and the cleanliness is cool...
Comment from Hotel Management
22 Nov 2023 by FAWAZ ABUEEN , Hotel Management
Big greeting thank you very much for your kind feedback
by A verified traveler
Posted 31 Oct 2023
Comment from Hotel Management
4 Nov 2023 by Angelita Ainza/Front Office, Hotel Management
Hello
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by Angelita, Hotel Management
"Dear Mr. Thomas, Thank you for choosing Queen Palace Hotel for your stay. We hope your stay was comfortable. We would be grateful if you would review Queen Palace Hotel on the site where you booked, and help millions of visitors find our hotel when they are researching their next trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We are committed to creating quality experiences and would love to hear what you enjoyed during your stay so we can further improve our hotel experience.Thanks again, We hope to see you next time you’re in town!Warm Regards,Team Queen Palace Hotel
