Ratings based on 89 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Feb 2024 on Hotels
by A verified traveler
Potential for Improvement
Posted 9 Feb 2024 on HotelsUpon arriving, we were greeted warmly by the friendly staff, indicating a promising start to our stay. However, as our experience unfolded, it became evident that there are areas in need of significant improvement, particularly in staff training and communication.
One notable issue was the lack of training in handling client requests and complaints. While the staff remained courteous throughout our interactions, it was apparent that they struggled to address our concerns effectively. For instance, when we requested a late checkout, we were granted the extension but later received a call from reception asking when we plan to vacate our room. This lack of communication among staff members was concerning and disrupted our experience.
Furthermore, upon dining at the hotel restaurant, we noticed a lack of ambiance due to the absence of background music. When inquired, our waiter mentioned that he used his personal phone to stream music, but it frequently encountered issues, resulting in silence. This not only detracted from the overall dining atmosphere but also reflected a lack of proper equipment and preparation on the part of the establishment.
A proper orientation could have enhanced our experience and provided valuable information about the hotel's amenities and services. Unfortunately, this aspect was overlooked, leaving us feeling disoriented and uninformed.
In conclusion, while the hotel shows potential with its friendly staff, there is a clear need for improvement
Comment from Hotel Management
9 Feb 2024 by Nurai Managment , Hotel Management
Dear Mr.Khader,Sunny Greetings from Nurai island,Thank you for taking the time to share your valued feedback regards your recent stay with us.We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to Nurai Island soon.Best Regards,Nurai Managment
by A verified traveler
Posted 7 Dec 2023
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
13 Dec 2023 by Lamia Fridhi, Hotel Management
Dear Valued Guest,Sunny Greetings From Nurai Island Hotel!Thank you very much for sharing your experience with us. We are happy you enjoyed your stay and are thankful to receive a full score from you!We hope to welcome you back here soon.Sincerely,
by A verified traveler
Posted 1 Oct 2023
This property is classed as a 5* but it's more like a 4*. The advert says personalized villa but there is nothing personalized about it at all.
It's small things that I dont consider it to be a 5*, such as;
Seating area to eat outside but no lights so had to use iphone light to see what we were eating. Furniture is not in-keeping with the theme of the place and the tables are from ikea.
We took our dog and paid for the privilege however had to follow up for the dog bed and bowls.
No welcome card, they put a letter through the door on the last day and wrote 'Mr' instead of 'Miss'.
Room service food is not great, the fries were cold and pretty hard.
Small world problems I know but for the price, there are better places to stay.
Comment from Hotel Management
11 Oct 2023 by Lamia Fridhi, Hotel Management
Dear Valued Guest,Sunny Greetings From Nurai Island Hotel!I wanted to personally reach out to address the concerns you raised about your recent stay at Nurai Island. I sincerely apologize for the inconveniences you experienced, and I want to assure you that we take your feedback seriously.First and foremost, I want to address the issues you mentioned:Outdoor Sitting Area without lights - We regret that you found our sitting area outside without lights. We are committed to improving this space to make it more comfortable for our guests.Furniture - I apologize as the management are already working on upgrading it to ensure a more pleasant experience.Dog Bed & Bowls - It's disappointing to hear that the dog bed and bowls was not provided upon arrival. We will make sure that the next time such incident wont happen again.Welcome Letter - I apologize for the error and I will look into it and discuss with our team.Food Temperature - I am genuinely sorry that the food served to you was not at the desired temperature. We are taking steps to ensure that all meals are served hot and fresh.Your feedback is invaluable to us and we are dedicated to rectifying these issues promptly to prevent them from recurring. Thank you for bringing these matters to our attention. We value your opinion and strive to ensure that your next stay will be an exceptional one.Sincerely,
by A verified traveler from sabah alsalem
Posted 21 Aug 2023
It was amazing stayed
by A verified traveler
Must try
Posted 14 Aug 2023 on HotelsAmazing experience, very kids friendly . Staff are very helpful and friendly especially Jackie and Chris. All restaurants have fabulous food.
by A verified traveler
Posted 27 Jun 2023
Amazing stay. Staff gave us excellent service especially the manager Arvind, and the yoga instructor, Sangita.
A wonderful island escape, good food and lots of fun at the water park/pool with our kids
by A verified traveler
Posted 14 Feb 2023
Fabulous long weekend - the island reminds me of the Maldives. The service was excellent and the food was great too.
by A verified traveler
Posted 13 Feb 2023
5 star accommodation
3 star dining and pool service
