Ratings based on 933 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edinburgh
Posted 11 Nov 2024
This is a true palace! The EP lounge is well worth it too - the standards are incredibly high. Daria was friendly and kind in particular. Also liked Broadway and I think I was there pretty much every night if my stay. Good food and service. 10/10
Comment from Hotel Management
12 Nov 2024 by Charles Aird, Hotel Management
Dear Patrick, Thank you very much for sharing with us your recent experience at Emirates Palace Mandarin Oriental, Abu Dhabi.I greatly appreciate your commendation towards Daria which I will share with her.Thank you for your kind patronage and we look forward to welcoming you back in the near future. Best regards, Charles AirdHotel Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Charles Aird, Hotel Management
Dear Selina, Thank you very much for your superb review!We certainly look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi. Sincerely, Charles AirdHotel Manager
by A verified traveler from Mumbai
Posted 10 Nov 2024
Not a mandarin oriental. Too large and not exclusive
Comment from Hotel Management
11 Nov 2024 by Charles Aird, Hotel Management
Dear Krish,Thank you very much for your constructive feedback for our continual improvement.We greatly appreciate your patronage and look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi for a more seamless stay!Sincerely, Charles AirdHotel Manager
by A verified traveler from LONDON
Posted 3 Nov 2024
Incredible experience what a great stay!
Comment from Hotel Management
4 Nov 2024 by Charles Aird, Hotel Management
Dear James,Thank you very much for your amazing review. We greatly appreciate your kind patronage and look forward to seeing you again soon!Sincerely,Charles AirdHotel Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Charles Aird, Hotel Management
Dear Kaif,Thank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,Charles AirdHotel Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Charles Aird, Hotel Manager, Hotel Management
Dear Max, We greatly appreciate your loyal patronage and look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Sincerely, Charles AirdHotel Manager
by A verified traveler from MIAMI LAKES
Posted 19 Oct 2024
The most luxurious and comfortable place I’ve ever been.
Comment from Hotel Management
21 Oct 2024 by Charles Aird, Hotel Manager, Hotel Management
Dear Alfredo,It is our pleasure to serve you and we look forward to welcoming you back to enjoy the hotel’s many facilities in the near future.Best regards,Charles AirdHotel Manager
by A verified traveler
Posted 19 Oct 2024
What a hotel!! Absolutely book this place. I wa solo but it’s also perfect tv for couples and families. My tip is book a club room if you can, it’s well worth the extra
Comment from Hotel Management
21 Oct 2024 by Charles Aird, Hotel Manager, Hotel Management
Dear Thomas, Thank you for your excellent review. We greatly appreciate your loyal patronage and look forward to welcoming you back at Emirates Palace Mandarin Oriental, Abu Dhabi!Sincerely, Charles AirdHotel Manager
by A verified traveler
Posted 19 Oct 2024
Most beautiful and grand hotel I have ever stayed in. The service was exceptional. The dining options and restaurants were all delicious. Lots to do for the whole family, traveled with young kids and everyone made them feel special and welcome
Comment from Hotel Management
21 Oct 2024 by Charles Aird, Hotel Manager, Hotel Management
Dear Xue,Thank you for your sweet review!Our team is thrilled to receive your commendation and it is wonderful to know that you had a most enjoyable stay on this occasion.We greatly appreciate your kind patronage and look forward to welcoming you back to our hotel soon.Sincerely,Charles AirdHotel Manager
by A verified traveler
Posted 18 Oct 2024
Highly over rated property compared to other 5* properties in Abu Dhabi and Dubai and not worth the money.
Comment from Hotel Management
21 Oct 2024 by Charles Aird, Hotel Manager, Hotel Management
Dear Kenneth,Thank you for taking the time to share your feedback with us. We regret to learn that we did not meet your expectation on this occasion. It would be great if you could share more details of your experience with us by email at epauh-hotelmanager@mohg.com for us to fully understand and effect any immediate address with the respective department heads to ensure that there are no similar occurrences in the near future.We look forward to hearing from you.Sincerely,Charles AirdHotel Manager
