Ratings based on 711 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Stayed 4 nights to watch HSBC golf championship. Had a room with a balcony overlooking the sea and the course, it was lovely. Hotel was very comfortable with good amenities and good breakfast options. Staff were very friendly and helpful.
Comment from Hotel Management
18 Nov 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,We are sorry to see that you were not completely satisfied with your recent stay at the hotel and would like to apologize if we came short of meeting your expectations on this occasion.We really do hope that this experience on this particular visit will not hinder you from visiting us again and that we will have the opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 3 Nov 2024
Enjoyed my stay at the hotel
Comment from Hotel Management
5 Nov 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 26 Oct 2024
I had the worst experience in this hotel. Worse bed setup. The floor was dirty and the bathroom was broken. The bed stands were missing a light lamp and the light switches don’t work. The curtain on the bathroom window was broken and I couldn’t close it to have some privacy. I had the worst night sleep ever in this hotel. And I was a platinum elite member in IHG. Such a disappointment stay.
Comment from Hotel Management
28 Oct 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,Thank you for taking the time to write a review about your stay. We are disappointed to know that we were unable to meet your expectations in certain areas. Please rest assured that your comments will be discussed with the concerned departments to ensure it will not happen in the future.We trust that you will come back soon and the entire team is looking forward to welcoming you back. Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 16 Oct 2024
Location to Yas Mall & Fun Parks was great!
Comment from Hotel Management
19 Oct 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 9 Sep 2024
A lovely hotel. The room was spacious, clean and nicely decorated. The only issue, was that the shower would leak water on the floor, which couldn’t be avoided, so we had to line the floor with towels whenever we showered.
The lobby and pool areas were wonderful. Excellent staff service. The buffet breakfast was delicious, great service and lots of variety in food.
Also loved the access to the free Yas Island shuttle bus. A great stay - thank you!
Comment from Hotel Management
12 Sep 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest, It was a pleasure to have you as our guest at Crowne Plaza Yas Island and glad to hear that we succeeded in providing you a great stay that left you truly satisfied particularly with the hotel facilities and your room allocation, which will be shared with the entire team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guest in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 21 Jul 2024
Under staffed
Comment from Hotel Management
23 Jul 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,Appreciate sharing your feedback and glad that you enjoyed your stay with us. On another note, we can assure you that our rates are always at par with the market and that we give our guests great value for their money. We do sincerely hope that your experience on this occasion will not deter you from revisiting us on your next travels to Abu Dhabi.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Nice stay
Posted 11 Jul 2024 on HotelsWe checked in with Nadine, who was so nice and insured we got connected rooms as per our request for us and our kids. Unfortunately, though the entrance to the hotel is very messy and confusing from the streets so when you are reaching close to it to keep a close eye where to go
pool was OK although the smaller size, but the lifeguards were very aggressive and rude with the kids most of the time.
Breakfast is massive as usual Hotels you can find anything you would like to.
In roomBreakfast is massive as usual Hotels you can find anything you would like to but room dining average burger, pizza with mmcheese and we tried pasta. They were all an average level although they are overpriced.
rooms were clean all the time and needed services where provided in a very quick manner
Comment from Hotel Management
12 Jul 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest,Thank you for providing us with a well detailed review of your experience and glad that you enjoyed your holiday with us. However, I am saddened that we were not able to meet your expectations in certain areas. Please be assured that I will make sure to communicate your experience to the concerned team to avoid future occurrences.We trust that you will come back soon and the entire team is looking forward to welcoming you back. We hope to see you again soon.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 24 Jun 2024 on Orbitz
So good
Comment from Hotel Management
24 Jun 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
by A verified traveler
Posted 13 May 2024 on Hotels
Great location for visiting the Grand Mosque and Ferrari World. Lots of great restaurants along the mains to choose from and breakfast in the hotel was amazing however cocktails were a little over priced
Comment from Hotel Management
13 May 2024 by Haitham Khalil, Hotel Management
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
