Ratings based on 39 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,
by A verified traveler from San Antonio
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,
by A verified traveler from bragg creek
Posted 24 Sep 2024
There are plenty of Great hotels in Abu Dhabi - this isn’t one of them. Room access is bad, rooms are old and dated, bathrooms terrible. If you have other choices take them
Comment from Hotel Management
25 Sep 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,
by A verified traveler
Posted 12 Sep 2024
Every thing is very good
by A verified traveler
Posted 27 Aug 2024
Front desk are super rude and unhelpful.
If I never go back it will be too soon.
What a waste of money and time.
Comment from Hotel Management
28 Aug 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,
by A verified traveler
Posted 25 Jul 2024
Excellent
Comment from Hotel Management
30 Jul 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,
by A verified traveler
Posted 31 May 2024
Bery much more interesting
Comment from Hotel Management
9 Jun 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,
by A verified traveler
Posted 31 May 2024
It was a terrible stay, the place is dirty, bed sheets was not clean, I found a long hair on the bed while am a bold man!!
Towels are smelly and even if they change it you will I found many of them have a black spots from women’s eyeliner.
Also I had to deal with some insects at the bathroom.
The place doesn’t even know what does the world quite means as a lot of noise happening during sleeping time, sounds like washing machines and handwashing all the night.
One more thing to mention, last day of my stay I have requested room services “cleaning” they ignored it and no one showed up.
Comment from Hotel Management
9 Jun 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,
by A verified traveler
Posted 6 May 2024
Service at the hotel is not impressive
Comment from Hotel Management
31 May 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,
by A verified traveler
Posted 11 Mar 2024
Excellent
Comment from Hotel Management
15 Mar 2024 by Room Division Manager, Hotel Management
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,
