Ratings based on 235 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Lovely hotel and staff
Comment from Hotel Management
6 Nov 2024 by Imani , Hotel Management
Hi Cindy,Thank you for your lovely review, this is much appreciated!Kind regards,Imani
by A verified traveler
Posted 25 Sep 2024
Had a great stay. Helpful staff, parking was a bonus. Excellent breakfast choices. Some areas near bedrooms in hotel side looking a bit tired. Wasn’t keen on basin being in bedroom not bathroom due to lack of space
Overall great value and would return
Comment from Hotel Management
26 Sep 2024 by Rory, Hotel Management
Thank you very kindly for your review, Josie!It's great to hear you enjoying your time with us, but it's a shame to hear that the room you stayed in was not exactly to your liking, in regards to the bathroom. We appreciate your feedback that we'll pass over to the management team.We hope you return to visit us again soon!Kind Regards,The Crown & Thistle
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Matt, Hotel Management
Good Afternoon,Thank you for your feedback! We're glad you had a good experience with us. Your rating is appreciated, and we hope to welcome you back soon!Kind RegardsThe Crown & Thistle
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Matt, Hotel Management
Hi Obadah,Thank you for the perfect rating! We're thrilled you had a great experience with us. We look forward to welcoming you back soon!Kind RegardsMattThe Crown & Thistle
by A verified traveler
Family outing
Posted 7 Aug 2024 on HotelsA few days away with grandchildren
Comment from Hotel Management
11 Aug 2024 by Matt, Hotel Management
Hi David,Thank you for the perfect rating! We're delighted you and your grandchildren had a wonderful time during your stay. Hope to see you again soon!Kind RegardsMattThe Crown & Thistle
by A verified traveler
Posted 26 Jul 2024
Nice , quirky old pub
Comment from Hotel Management
28 Jul 2024 by Matt, Hotel Management
Hi Nick,Thank you for your perfect rating! We're delighted to hear you enjoyed our nice, quirky old pub.We look forward to welcoming you back soon.Kind RegardsMattThe Crown & Thistle
by A verified traveler
Posted 23 Jul 2024
The hotel is near the town centre in a lovely old quaint building. The decor is a little worn but the facilities are clean and very well equipped and all the staff were friendly and helpful. Bed and bath were both very nice
Comment from Hotel Management
24 Jul 2024 by Angela - The Crown and Thistle Team, Hotel Management
Hello,Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the stay and service that you had recieved from our team members. Our team always try to make sure that we create the best atmosphere for our guests to have the best and most comfy nights stay with us. We hope to see you very soon again!
by A verified traveler
Wonderful
Posted 17 Jul 2024 on HotelsBeautiful old building! We really enjoyed our stay and especially loved the claw foot tub.
Comment from Hotel Management
18 Jul 2024 by Matt, Hotel Management
Hi Deborah,Thank you for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay and appreciated the charm of our beautiful old building.We look forward to welcoming you back for another enjoyable stay.Kind RegardsMattThe Crown & Thistle
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Matt, Hotel Management
Hi Obadah,Thank you for your perfect rating! We're thrilled to hear you had an excellent stay and appreciate your feedback. We look forward to welcoming you back soon!Kind RegardsMattThe Crown & Thistle
by A verified traveler
Disappointed
Posted 4 Jul 2024 on HotelsThe condition of the hotel was extremely tired. Carpets on the stairs, paintwork was really bad. Had the bridal suite and the mattress was terrible. Not what we were expecting sadly.
Comment from Hotel Management
8 Jul 2024 by Angela - The Crown and Thistle Team, Hotel Management
Hello, Thank you for taking the time to leave us a review. We are very sorry to hear that you were not happy with your recent stay with us. Our team will have a look into the feedback that you have given us to see what improvements we are able to make and if you would like to contact us to discuss this further, please do send us an email or give us a call. We look forward to hearing from you.
