Ratings based on 941 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Spend the extra cash and stay elsewhere. The beds are very uncomfortable. I suspect a straw filled sack would have been more comfortable. The bath tub was severely cracked, repaired, painted and cracked, and repaired barely. The bathroom door was falling off the hinges. The room was frigid. The walls could compare to cardboard. You can hear everything, people walking, talking, traffic etc. The good things, were hot water, didn't get bugs and staff were helpful.
Comment from Hotel Management
9 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Abingdon. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your stay as the bathtub was cracked, the bathroom door was falling off the hinges and the other listed concerns. I will be sharing your feedback with management to ensure that your concerns are addressed. Nevertheless, I am glad to hear that you were pleased with the hot water. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Nov 2024
Place is terrible
Comment from Hotel Management
29 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Shazim,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Abingdon. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the property not being to your liking. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Kermit,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Abingdon. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
I did not stay at red roof inn. They put someone else in our room which was handicap accessible and did not have anything else that worked for us. They did not let me know until I arrived to check in, which left me scrambling for a place to stay. I ended up at Fairfield Marriott which was delightful.
Comment from Hotel Management
18 Oct 2024 by Aj, Hotel Management
Sorry, sir we have a limited handicap room which were occupied. We did over a first floor to accommodate you. We try reaching out, but there is no way to reach out to you, sir since you came through a third-party.
by A verified traveler
Posted 13 Oct 2024
Average
Comment from Hotel Management
19 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Edwin. The staff at the RED ROOF INN ABINGDON and I were happy to hear that your stay was average, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Staff were very friendly.
Comment from Hotel Management
4 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Chrystal, Thank you for taking the time to tell us about your experience at the Red Roof Inn Abingdon. It’s heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Sep 2024
There were bugs everywhere and have no idea what kind kept me up all night every night. Don’t think I’ll be back
by A verified traveler
Posted 23 Sep 2024
Property was a strong OK
Comment from Hotel Management
26 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Dia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Abingdon. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are happy to see that your stay with us was satisfactory. Thank you for your 4/5 rating. We strive to provide all our guest with the best customer service and all the comforts of home, so I am overjoyed to see we accomplished that with your visit. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
For the price they should provide breakfast lounge
Comment from Hotel Management
26 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Dwight,Thank you for taking the time to tell us about your experience at the RED ROOF INN ABINGDON. I am sorry that your experience did not meet your expectations due to the lack of a breakfast lounge at our hotel. As it relates to breakfast, there are restaurants close by. Our team is committed to satisfying our guest, so I am sorry for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Sep 2024 on Hotels
Comment from Hotel Management
24 Sep 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Abingdon and I are saddened to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
