Ratings based on 218 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The room was okay
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Bryan,Thank you for your review! We're glad to hear the room was okay during your stay. We always aim to provide a comfortable experience, and we appreciate your feedback. If there's anything specific you'd like to see improved, please feel free to let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and are sorry to hear that your experience didn't fully meet your expectations. Your insights are crucial for us to identify areas for improvement. If you have any specific suggestions or concerns, please feel free to share. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Carlos,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
Good
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Mercy,We’re thrilled to know that your stay exceeded expectations! Your perfect-star rating not only validates our hard work but also drives us to continue improving. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 25 Oct 2024
Very friendly staff. Got deposit back no problem
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Matthew,Thank you for your review! We’re glad to hear our staff made you feel welcome and that the deposit return process was smooth. Your positive experience means a lot to us, and we hope to see you again soon for another easy and enjoyable stay! Safe travels!Sincerely,Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Trudi,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Chaselynn,It makes us so happy to hear you had such a great time at our hotel! Your 5-star rating is a true reflection of our team’s dedication to providing the best service possible. We are excited to continue delivering excellence and can’t wait to welcome you back!Sincerely,Hotel Manager
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Jonathan,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely,Hotel Manager
by A verified traveler
Posted 28 Sep 2024
Thank you y’all
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Edgar Ruiz,Thank you so much for your amazing 5-star rating! We truly appreciate your kind words and are thrilled to know you had a great experience with us. Your satisfaction means the world to our team, and we look forward to welcoming you back for another fantastic stay. If you need anything in the future, don’t hesitate to reach out!Sincerely,Hotel Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Patrick,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely,Hotel Manager
