Ratings based on 790 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The shower didn’t work and I walked up on the assistant manager talking to the laundry personnel discussing what to tell me. We were provided with a full refund. The assistant manager would not provide us with the corporate number although I found it online.
Comment from Hotel Management
29 Oct 2024 by Comfort Inn and Suites, Hotel Management
I'm sorry to hear that your stay had to be cut short due to a plumbing pressure issue that unfortunately couldn't be fixed that same day. We are an independently owned and operated hotel and stay issues were resolved by the manager on duty. A full refund was provided to you and the third party provider that you had booked through was made aware that you wouldn't be billed for your stay at all. We understand that you had concerns of other guest stays but thankfully no other issues were reported.-Management
by A verified traveler
Posted 22 Oct 2024
Enjoyed our one night stay. Buffet breakfast was just fine. Had problems with room key cards. Kept them away from my cell phone and they still had to be replaced.
by A verified traveler
Posted 21 Oct 2024
Staff check in was very pleasant. She made sure all my questions were answered. Looking forward to the full breakfast tomorrow morning.
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 7 Oct 2024
the first day no water on the shawer
second day mi id card to enter my room dose not work
its clean and safe
Comment from Hotel Management
8 Oct 2024 by Chris, Comfort Inn and Suites, Hotel Management
Thank you for filling out a post stay review and bringing this to our attention. We appreciate you staying with us and allowing us to correct your stay by upgrading you to a king suite. As it was explained to you, the key cards may de-magnetize if put near a cell phone or other magnetic sources. Hoping this information helps, we hope to host you again.
by A verified traveler from American Canyon
Posted 4 Oct 2024
Conveniently located. Floors were dirty. Room carpet was filthy. Night clerk announced my room number to the entire floor When handing me my key. Hotel was only 1/4 full and they gave me a ground floor handicapped accessible room, which I did not request which means all the amenities were inconveniently located at 2 feet off the ground and the shower water got everywhere.
Comment from Hotel Management
4 Oct 2024 by Chris, Comfort Inn and Suites, Hotel Management
Thank you for bringing up these issues on your post stay review. The reservation was booked as a handicapped accessible king room and no other kings were available. at the time. Please refer to the confirmation email from Expedia
by A verified traveler
Posted 1 Oct 2024
What a great place to stay. This is our 2nd time at this hotel. The staff is friendly and helpful. Had a good night sleep. It was nice and cool, very peaceful and quiet. The morning breakfast was really good. We will definitely be going back there for a 3rd stay!
Comment from Hotel Management
4 Oct 2024 by Chris, Comfort Inn and Suites, Hotel Management
Thank for completing our survey and we hope to see you again.
by A verified traveler
Posted 30 Sep 2024
Clean, nice breakfast, facilities were in working order, they emptied waste cans and replenished towels without having to be asked (so many facilities don't until day 3), over all nice place and will use again when in Abilene
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Chris, Comfort Inn and Suites Abilene, Hotel Management
Thank you for staying with us and completing a post stay review. If you have any questions or concerns please feel free to contact us.
by A verified traveler
Posted 28 Sep 2024
Very nice hotel. No one at check in but called the posted number and clerk came relatively soon. No ironing board in the room discovered just before we left. Breakfast was ok and the woman working was really good at keeping things filled and fresh. Very good price!
Comment from Hotel Management
29 Sep 2024 by Chris, Comfort Inn and Suites, Hotel Management
Thank you for completing a post stay review and we hope to host you again in the future.
