Ratings based on 510 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 27 Nov 2024
We picked this higher priced property cuz get what you pay for!! Check in was difficult; less than welcoming staff; keys would not work/got new keys; the room was not refreshed-bed not made, dirty tub and smelled. Back to the front desk again to ask clerk to check it out. Snippy response and got another room. Bed was clean/made but tub was dirty with brown stains. This is a new facility. Shower dripped all night. Check out some other place.
by A verified traveler
Posted 30 Sep 2024 on Hotels
by A verified traveler from Saint Charles
Posted 14 Sep 2024
Good place to stay, super friendly staff, good breakfast. Clean and quiet.
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
This was one of the larger hotels in Abilene - but it was an old property. A new, replacement hotel is opening very soon. It felt like thisnhotel was being ignored and all resources put into the opening of the new HIE across the street. Also, we had a bad check in experience. As i was on crutches, i asked if we could have a first floor room. Shebsaid none were available and then proceeded to give us a second floor room farthest away from the elevator. Also, we had prepaid for our room on Expedia, yet this check in girl charged my credit card again for the room. We checked in arpund 6pm, so surprised we couldnt have been placed in a room closer to elevator. I would like to compliment the front desk manager, Heather, as she was very helpful in getting the room charge removed from my credit card and she apologized for the problem.
by A verified traveler
Funeral
Posted 2 Aug 2024 on Hotels Breakfast was very good staff good
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 31 Jul 2024
Had a good overnight stay on the way to Colorado
by A verified traveler
Posted 28 Jul 2024 on Hotels
