Ratings based on 134 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024 on Hotels
Poor security - allowed a man to dragged into hotel foyer and beaten in front of guest having dinner, leaving blood all over the floor. Wi-Fi does not work in the rooms, internet in general extremely slow. Staff are more concerned chatting to each other and on their mobile phones than serving guests
Comment from Hotel Management
28 Jun 2024 by Khalid SILBOUHALI, Hotel Management
Dear Guest,We will certainly communicate with our teams to bring correctives actions on the various points raised for the reception. Thanks once more for sharing with us.Regards
by A verified traveler
Average
Posted 13 Feb 2024 on HotelsThe hotel was great but some amenities there are not working well I will rate it 6/10 I believe they can do better.
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
do not rely on pictures online
Posted 15 Jun 2022 on HotelsThe pictures do not reflect reality on the ground. room had a foul odor. no bellman to carry luggage upstairs. spraying room with disinfectant spray did not help with odor so ended up switching hotels
Comment from Hotel Management
21 Jun 2022 by Trésor, Hotel Management
Dear Sir Emmanuel,
We are very sorry for this situation during your stay with inconveniences.
Some work should be done in short time to renovate our hotel. Be sure the next stay will be pleasant.
With regards.
by A verified traveler
Satisfactory stay at IBIS PLATEAU ABIDJAN
Posted 6 Apr 2022 on HotelsThere was nothing unpleasant about my stay; Internet worked reasonably well, breakfast was fabulous and dinner was alright too.I loved the facts that there is plenty of fruits and vegetables served all meals!
The lift has a permanent fault where it stop automatically going down on the first floor ALL the time. This little annoyance ought to be repaired.
Comment from Hotel Management
18 May 2022 by Trésor, Hotel Management
Dear Customer,
We thank you for taking the time to write to us. We take your comment into account and everything will be done to remedy it.
Hoping to see you again very soon,
Cordially.
by A verified traveler
Posted 29 Mar 2022 on Hotels
Comment from Hotel Management
30 Mar 2022 by Relation Clientèle, Hotel Management
Bonjour Monsieur/ Madame,
merci d'avoirs pris le temps de nous noté et nous laisser cette excellente note.
nous vous attendons très bientôt afin de continuer à prendre soin de vous.
relation clientèle
by A verified traveler
Convenient for Plateau area work and meetings
Posted 13 Dec 2021 on HotelsIf you have work or meetings in Plateau then this hotel is convenient for the value. I was disappointed with the quality and the selection of the buffet breakfast compared to 2 years ago (prior to Covid19).
The buffet was poor overall.
Comment from Hotel Management
15 Dec 2021 by Guest Experience, Hotel Management
Dear Peter,
We very much appreciate your comments regarding your stay at the ibis Abidjan Marcory.
We have well noticed your comment regarding the service and please accept our sincere apologies.
Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one.
Sincerely,
by A verified traveler
Meal Services
Posted 9 Dec 2021 on HotelsBreakfast was disappointing from two years ago.
The overall quality and selection were poor. The dinners as well was poor quality and limited selection.
Comment from Hotel Management
15 Dec 2021 by Guest Experience, Hotel Management
Dear Guest,
We would like to tell you that we pay special attention to your return.
I regret that this stay did not satisfy you despite the standards of quality we have established.
The staff of the hotel is recruited and evaluated on its capacity to ensure the smooth running of the stay of guests in the hotel. Thus, its explicit mission is to welcome the customer personally and warmly while responding to his request during the stay.
Corrective measures are in place to improve the quality of service.
We hope to see you very soon.
Sincerely,
by A verified traveler
Posted 5 Sep 2021
by A verified traveler
Posted 6 Aug 2021 on Hotels
Comment from Hotel Management
17 Aug 2021 by Guest Expérience de l'Ibis Abidjan Plateau, Hotel Management
Dear Karam,
Thank you for your opinion.
Your satisfaction is our greatest joy and it honors us.
We hope to have the pleasure of welcoming you during your next stay.
