Ratings based on 33 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024 on Hotels
by A verified traveler
Posted 17 Mar 2019 on Orbitz
Actually the hotel itself is OK. But the manager is corrupt! He claims that he hasn't been paid by Orbitz in over a year. Insisted that I pay the hotel directly before I could check out, even though Orbitz verified that they paid him. Orbitz still working on getting him to reimburse them (and thus me). I have recommended that Orbitz black list the Hotel Sol Beni, or at least stop listing it on their website.
Comment from Hotel Management
25 Mar 2019 by Hôtel Sol Béni, Hotel Management
Bonjour Monsieur,
Le manager de l'hôtel est une personne à moralité irréprochable.
Puisque votre site de réservation Orbitz vous dit qu'il paie les nuitées, qu'il nous communique donc tous les ordres de virement effectués sur notre compte bancaire. Environ 10 factures ont été envoyés depuis 2017 et aucun paiement reçu.
Monsieur prière donc demander à votre site Orbitz de nous fournir les preuves de paiement SVP.
Plusieurs mails sont envoyés dans ce sens mais aucune réponse de leur part.
by A verified traveler
Annoying place
Posted 10 Jan 2019 on HotelsEvery aspect of the stay was an annoying hassle. They wouldn't let my son in the gym, they wouldn't let him exercise near the pool, they wouldn't let us on the soccer field Tacoma they tried to take me back to the hotel to check my billing even though I'd already paid through hotels.com. even signing in to the Wi-Fi aggravating experience.
by A verified traveler
Has potential but overpriced
Posted 8 Jan 2019 on HotelsThe positives:
An outdoor & indoor swimming pool (although there are morning classes going on every day so you won't be allowed in during those times)
A good sized clean gym
Comfortable bed
Negatives:
Saturday morning (8 am) dance classes so loud that you cannot sleep (seriously as loud as a nightclub) and we were not warned about it.
Ladies in the kitchen & outdoor bar area are not only rude for no reason but will scowl at you if you ask them for anything! Free breakfast buffett one morning was just fruit, bread, and coffee. The next morning was just bread and coffee so when we asked for fruit, the kitchen lady came out and actually yelled at us. The women clearly hate their job.
A friend of ours also staying in the hotel did not have a toilet seat and his lights in the bathroom did not work. Whenever we needed to shower we had to call and ask them to turn on the water pressure which got kind of annoying.
Because this is Africa we knew to expect some situations like this but for the price we were paying I don't think it was adequate. The poor service from the women really made it a bad experience, the other stuff we could handle but those women were just plain rude.
Overall, I would say the place has potential but really needs some basic attention to details. Guys at the front desk were kind and helpful to arrange taxis. Would not stay here again.
by A verified traveler
Posted 7 Jan 2019
by A verified traveler
Posted 29 Dec 2018
The hotel looks bad and the area where it is found is really bad area.
by A verified traveler from Michigan
Posted 14 Oct 2018
The staff were extremely kind to me. They allowed me to have a late check out because my flight was later on that same day. They were extremely kind and professional. Inrecommend this place etc.
Best,
T. Hammon$
by A verified traveler
Posted 21 Jun 2018 on Hotels
Recommended
for Everyoneby A verified traveler
Confortable stay
Posted 14 Mar 2018This Hotel was very close to my office in Abidjan, staff are nice and attentive, do not expet to walk around, somehow the road is not paved. Gym equipment very good.
Recommended
for Everyoneby A verified traveler
Posted 18 Jan 2018
Nice hotel. Spacious outdoors pool. Only complain: people at the front desk should speak English
