Ratings based on 274 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
The fun, kind and informative Bartenders and wait staff made this a wonderful experience.
Comment from Hotel Management
21 Dec 2024 by Craigellachie Team , Hotel Management
Thank you for your great review!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Craigellachie Team , Hotel Management
Thank you for your 5 star review
by A verified traveler
Posted 11 Dec 2024
My only issue was the Wifi. Besides that is a very nice place. The staff I dealt with Jane, Oscar, Alfie, Jamie and Carol were all helpful and great to talk to. The whisky bar is the best I've ever seen.
Comment from Hotel Management
12 Dec 2024 by J, Hotel Management
Good Morning,Thank you for your great review.Kind RegardsJennifer
by A verified traveler
Posted 3 Dec 2024
Amazing property that is in the ideal location. Great staff and the restaurant and whisky bar is perfect. Must stay!
Comment from Hotel Management
7 Dec 2024 by Craigellachie Team, Hotel Management
Thank you for such a lovely review
by A verified traveler
Posted 3 Dec 2024
Fantastic place to stay!! Room were very comfortable and quiet. The restaurant and bar were amazing; great food and great service. The whiskey bar was also fun and Oscar was very informative. Definitely stay here when visiting Speyside. We look forward to returning.
Comment from Hotel Management
3 Dec 2024 by J, Hotel Management
Good Evening,Thank you for your excellent review .Kind RegardsJennifer
by A verified traveler
Posted 25 Nov 2024
Wonderful setting. Mesmerizing whisky bar. Lovely staff.
Comment from Hotel Management
27 Nov 2024 by J, Hotel Management
Thank you for your excellent review.Kind RegardsJennifer
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Craigellachie Team, Hotel Management
Thank you for your 5 star review
by A verified traveler
Posted 27 Oct 2024
The hotel is lovely, however there are many things lacking. Service at the dining room was very bad. The breakfast orders took over 45 minutes to arrive.
The attitude of the staff was insulting. There is no elevator.
Comment from Hotel Management
29 Oct 2024 by Craigellachie Team, Hotel Management
We are very sorry that our usual standard fell short. We have taken your comments on board and have passed them on to the relevant managers.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Reception, Hotel Management
Thank you for your feedback, we look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Reception, Hotel Management
Thank you for your feedback, we look forward to welcoming you back in the future.
