Ratings based on 971 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler from Edmonton
Posted 26 Nov 2024
The location of the hotel is excellent right on Union terrace with easy transport links and easy walk to most places.
The hotel itself though is rather tired and even though the room was comfortable enough, the drawers were dirty and chipped. Service was fine. More a 3 star hotel than 4 star. I recently stayed in Mercure Hannover in Germany and that was miles ahead of this.
Comment from Hotel Management
29 Nov 2024 by Peter, Hotel Management
Dear Guest,Thank you for your feedback, & choosing to stay with us. We acknowledge your comments about the property being old and we are working in the background with the owners to address this.We do hope to welcome you back to the hotel for a relaxing and enjoyable stay in the near future.Kind Regards,Peter
by A verified traveler
Posted 15 Nov 2024
We felt like a part of the Mercure family
Comment from Hotel Management
16 Nov 2024 by Peter, Hotel Management
Dear GaylaWe very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peter
by A verified traveler
Posted 11 Nov 2024
Great!
Comment from Hotel Management
12 Nov 2024 by Peter, Hotel Management
Hello & thank you for your feedback & score. It is very much appreciated. We hope to welcome you back to the hotel in the near future for an enjoyable stay. Kind Regards
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Peter, Hotel Management
Hello & thank you for your feedback score. It is very much appreciated. We hope to welcome you back to the hotel in the near future for an enjoyable stay. Kind Regards
by A verified traveler
Posted 4 Nov 2024
Room was clean and comfortable with big screen tv, iron, ironing board and safe. Staff very friendly, polite and helpful.
Just a couple of things - carpet needs replaced as it was a bit whiffy and shower curtain was very annoying as it clung to you in the shower.
Comment from Hotel Management
8 Nov 2024 by Peter, Hotel Management
Hello &, thank you for your feedback & score. It is much very much appreciated. We are in discussions about carpet's within the hotel and we hope for this to be address in the future. We hope to welcome you back to the hotel in the near future for an enjoyable stay. Kind Regards
by A verified traveler
Posted 27 Oct 2024
The room was so dated with alot of damp stains in the ceiling, stained carpet and old furniture.
The photos of rooms in the website are not the rooms that you get. Definitely would not recommend or return! It was very over priced.
Comment from Hotel Management
8 Nov 2024 by Peter, Hotel Management
Hello &, thank you for your feedback. I fully appreciate your comments about the condition of the room which has been fed back to the team to look into. I do hope we will have an opportunity to serve you better in the future. Best Wishes
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Peter, Hotel Management
Hello & thank you for your feedback & score. It is much very much appreciated. We hope to welcome you back to the hotel in the near future for an enjoyable stay. Kind Regards
by A verified traveler
Posted 22 Oct 2024
Staff were excellent.
Restaurant and bar closed early.
Comment from Hotel Management
8 Nov 2024 by Peter, Hotel Management
Hello & thank you for your feedback & score. It is very much appreciated. Unfortunately our license only covers us until 11pm each day, however we can delivery drinks to the room as an alternative. We do hope to welcome you back to the hotel in the near future for an enjoyable stay. Kind Regards
by A verified traveler
Posted 19 Oct 2024
Property is badly needing updating don’t think anything has been done for a number of years would not book again terrible hotel
Comment from Hotel Management
8 Nov 2024 by Peter, Hotel Management
Hello &, thank you for your feedback. I fully appreciate your comments about the hotel needing a refurb. This has been discussed with the owners and i am sure will be addressed in the future. I do hope we will have an opportunity to serve you better in the future. Best Wishes
