Ratings based on 530 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Peterhead
Posted 14 Nov 2024
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Lisa Starkie , Hotel Management
Thank you so much for your lovely review.Kind Regards Lisa Starkie, Guest Experience Champion
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Lisa Starkie , Hotel Management
Thank you so much for your feedback
by A verified traveler
Posted 15 Sep 2024
no walkable areas near
Comment from Hotel Management
16 Sep 2024 by Lisa Starkie , Hotel Management
Good Morning Thank you for your feedback, being an Airport location we are located within walking distance from the Airport.The nearest walk would be in Dyce itself down by the river.Kind Regards Lisa Starkie, Guest Experience Champion.
by A verified traveler
Not enough parking spaces.
Posted 14 Aug 2024 on HotelsThe hotel was good but there are not enough parking spaces. There were about 50 or so cars parked illegally on the street or in the nearby field.
I'll have to book a different hotel next time I need to stay in the area.
Comment from Hotel Management
19 Aug 2024 by Lisa , Hotel Management
Good Morning Thank you for your feedback, as with any airport hotel we do have limited space in our car park which is allocated on a first come first serve basis. We do point guests to the nearest, safest airport parking which is located 5-10 minute walk from the Hotel. Please do not hesitate to contact myself directly at the hotel if you wish to discuss this matter further. Kind Regards Lisa Starkie, Guest Experience Champion.
by A verified traveler
Parking
Posted 26 Jul 2024 on HotelsAppeared that the lot was full of non-guest cars. Had to park in wet unpaved grassy area adjacent to the designated lot.
Comment from Hotel Management
27 Jul 2024 by Lisa Starkie , Hotel Management
Thank you for your feedback. As with any airport hotel we do have limited availability for parking which is allocated on a first come first serve basis. When we fill the team will point you to the nearest and safest place to park, Airparks which is located 5 mins from the hotel.Please feel free to contact myself directly at the hotel if you wish to discuss things further.Kind Regards Lisa Starkie, Guest Experience Champion.
by A verified traveler
Posted 9 Jun 2024
The hotel was fine in most every way except for parking. When we arrived at 3PM, the parking lot was already overflowing into the adjacent property and onto the sidewalks. We ended up parking on the lawn next to the street. The next morning, the police were ticketing vehicles on the sidewalk and lawn. If you have a hotel with 300 rooms, you should have 300 parking spots.
Comment from Hotel Management
12 Jun 2024 by Lisa Starkie , Hotel Management
Thank you for your feedback.As with any airport hotel, our car parking is very limited and allocated on a first come first serve basis. Our reception team are happy to help with alterative locations within the airport on guests arrival. It is not recommended to park on the roads around the hotel due to traffic wardens patrolling the area.Please do not hesitate to contact myself directly here at the hotel if you wish to discuss further.Kind Regards Lisa Starkie, Guest Experience Champion.
by A verified traveler
Posted 2 Jun 2024
Room was ok.
Parking was extremely busy and some cars looked like they had been parked for ages.
Breakfast had a variety of food but the hot buffet was cold.
Comment from Hotel Management
4 Jun 2024 by Lisa , Hotel Management
Thank you for your feedback, we do take all comments very seriously and I will be feeding this back to all relevant departments to further improve our service.Please do not hesitate to contact myself directly at the hotel if you wish to discuss this matter further.Kind Regards Lisa Starkie, Guest Experience Champion.
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by Lisa Starkie , Hotel Management
Thank you so much for this perfect score 10/10
by A verified traveler
Posted 24 Apr 2024 on Hotels
Comment from Hotel Management
26 Apr 2024 by Lisa , Hotel Management
Thank you so much for your 10/10 score.We look forward to welcoming you back in the future.Kind Regards Lisa Starkie, Guest Experience Champion.
