Ratings based on 265 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Poor customer service at front desk
Comment from Hotel Management
16 Nov 2024 by Becca, Hotel Management
Hello Ashok! Thank you for staying with us at Fairfield and for your feedback. I'm very sorry you had a negative experience at our hotel. I spoke with our staff and understand you had a last minute request they were unable to grant and I apologize if this was an inconvenience to you. I do hope you were otherwise comfortable throughout your stay. Thank you, Ashok, and take care!
by A verified traveler
Posted 11 Nov 2024
The room,bed and the shower was really nice
Comment from Hotel Management
12 Nov 2024 by Becca, Hotel Management
Hi Gabriel!Thank you for choosing Fairfield of Aberdeen for our recent stay. I am very glad to see you enjoyed your time at our hotel and I hope you'll keep us in mind the next time you're in the area. Thanks again and take care, Gabriel!
by A verified traveler
Posted 10 Nov 2024
This property needs new management. I was extremely disappointed from the booking price that changed online from the time I selected it in Expedia to the purchase price from $108 to $159, then asked for the folio rate and the rate was $135. They do not do daily housekeeping and when we asked for house keeping, they said they would see if they could fit us in. Which means our bed did not get made, no clean towels, wash clothes, hand towels. Lastly, breakfast was rationed at best. Both days of our stay resulted in us going out to have breakfast as it was very picked over or gone by 8:00 am. Breakfast was to be served for another hour and there appeared to be no refills or customer service in site. Very very disappointed and will go back to MyPlace (a great hotel just down the way).
Comment from Hotel Management
11 Nov 2024 by Becca, Hotel Management
Hello Nichole! Thank you very much for staying at Fairfield and for your feedback. I do apologize for any rate confusion. When you book with a third party, like Expedia, they do keep a percentage of what you pay so the folio you get from the hotel only reflects what we receive of that. Please reach out to Expedia if you did not receive a receipt for the full amount. The policy of an every other day refresh is a Marriott policy, not exclusive to our hotel. With that said, I apologize if you asked for service and did not receive it. I was not aware and we do welcome guest requests - regardless of policy. There's no excuse, if you felt breakfast was lacking, and I appreciate you bringing this to our attention so that we may address it with our breakfast attendants. Again, I'm sorry for any confusion and, also, that you felt service was lacking. We will take your feedback as an opportunity to improve. Than you, again, Nichole.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Becca, Hotel Management
Hi Angie! Thank you for choosing Fairfield and for taking the time to rate your experience. I hope you'll keep us in mind the next time you're in the Aberdeen area. Until then, take care Angie!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Becca, Hotel Management
Hello Danny!Thank you for staying with us at Fairfield and for taking a moment to rate your experience. I hope you'll keep us in mind the next time you're in the area. Take care, Danny!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Becca, Hotel Management
Hello Lisa! Thank you for choosing Fairfield of Aberdeen,SD and for taking the time to rate your stay. I'm happy to see you enjoyed your time at our hotel and I hope you'll consider staying with us in the future. Thanks again, Lisa!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Becca, Hotel Management
Hi Sharon!Thank you for choosing Fairfield and for taking the time to rate your experience. I'm happy to see you enjoyed your stay and I hope you'll keep us in mind the next time you make your way to Aberdeen! Thanks again, Sharon!
by A verified traveler
Posted 8 Oct 2024
Well-kept and comfortable!
Comment from Hotel Management
8 Oct 2024 by Becca, Hotel Management
Hi Penny!Thank you for choosing Fairfield and for taking the time to leave us your feedback. I'm very happy you enjoyed your stay with us and hope you'll continue choosing Marriott. Enjoy a beautiful fall season, Penny. Take care!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Becca, Hotel Management
Hi Scott!Thank you for staying with us at Fairfield of Aberdeen and for taking the time to rate your experience. I'm happy to see you had a nice stay and hope you'll continue to choose Marriott throughout your future travels.Thanks again, Scott!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Becca , Hotel Management
Hello Tim!Thank you for choosing Fairfield for your recent stay and for taking a moment to rate your experience. I'm so glad to see you enjoyed your time at our hotel and hope we'll have more opportunities to serve you in the future. Take care, Tim!
