Ratings based on 620 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
by A verified traveler from Myrtle Beach
Posted 28 Dec 2024
Stopped here for a quick overnight sleep on a road trip. Was in a safe area, close to food and shopping. The lobby was nice and decorated very nicely. The room was nothing fancy but was very clean. Beds and pillows are comfortable as well.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Stephanie,Thank you for sharing your experience with us. Your comfort is our top priority, and we're grateful you felt secure and found our location convenient for your stay. It's also great to know you appreciated our decor and comfortable beds. It was a pleasure having you here, and we hope to welcome you back should you return to the area!Hotel Management
by A verified traveler
Posted 26 Dec 2024
Even though the property was beautiful, I was very disappointed and ended up believing two days early because of a security deposit that was required that was not mentioned at the time of booking at the time of check-in and the employee kept telling me to do it in cash, which is clearly posted on this site for the hotel that Cash is not an option and it just made me extremely uncomfortable And the best solution was to leave the property
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Kymberly, Thank you for sharing your feedback. We are sorry to hear that your experience was not as expected, and we deeply apologize for the confusion regarding the security deposit. When booking through a third-party site, not all taxes and fees are included in the rate given, and some, such as a deposit, may only be payable at the hotel. We ensure that all our policies are listed online and across booking sites for the convenience of our guests. Your comfort is important to us, and we will review this with our team to ensure better clarity and consistency in the future. We hope you will consider giving us another opportunity to provide an improved experience.Hotel Management
by A verified traveler
Posted 22 Dec 2024
1. The AC/heater was very noisy. I got another room the next night. AC/heater was a tad more quiet but still loud.
2. The facility seemed very dated. Old couch with stains on it. The desk chair kept sagging down (the hydraulic lift won't stay up on its own).
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Duy,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch, comfortable accommodations, so we are sorry to hear you had concerns with the air conditioner and furnishings. Your comments are important to us and will be reviewed with the team to ensure we always offer our best. We hope to have the opportunity to welcome you back and impress you further.Hotel Management
by A verified traveler
Posted 21 Dec 2024
I wish women were on staff. I don’t like the location of the hotel. It’s a little away from the main strip. The room location was too far from the front desk and did not feel safe.
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Dear LaMeesha, Thank you for sharing your feedback. We understand your concerns regarding the location and room placement. We take safety very seriously and will review the room assignments to ensure that all our guests feel secure and comfortable during their stay. We appreciate your comments, and we hope you’ll consider staying with us again to give us an opportunity to provide a more enjoyable experience.Hotel Management
by A verified traveler
Posted 19 Dec 2024
It was to my satisfaction
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Lourdes,Thank you for leaving us a perfect rating. We are glad that we were able to provide you with a satisfactory experience. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Hotel Management
by A verified traveler from Camden
Posted 16 Dec 2024
The property is dated, the doors in the halls close loudly, and the heater is loud which never shut off.
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Robert,Thank you for your feedback. We're truly sorry to hear that your stay with us did not meet your expectations. We always hope to provide exceptional stays, and it is disappointing to hear that we fell short in this instance. Please know that we will address your comment regarding the heater and doors with our maintenance team to ensure they get fixed promptly. We will also consider your comments regarding the property as we continue to enhance the hotel for guest experiences. We appreciate you bringing these things to our attention, and we hope to welcome you back for a more seamless stay.Hotel Management
by A verified traveler from Estero
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
The place could use an update. The area was great for food choices.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Denise,Thank you for your perfect rating. It's wonderful to know our great location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Your suggestion for updates will be shared internally for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon. Hotel Management
by A verified traveler
Posted 22 Nov 2024
Place was clean and staff was very nice. Really like the Ihop next door.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Soumya,Thank you for your perfect rating! Our team will be thrilled that they played a pivotal role in your experience with us, and we appreciate you mentioning our high standards of cleanliness and convenient location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Hotel Management
