Ratings based on 49 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Great location, friendly staff
by A verified traveler from Georgetown
Posted 31 Aug 2023
I barely review any hotel but this one was a great find. EXCELLENT LOCATION! You can walk to the Guggenheim or many many restaurants around.
Comment from Hotel Management
2 Sep 2023 by Santiago, Hotel Management
Thank you Mr Glenn Hanoman for taking your time to write the review, we do apreciate it!Saludos desde Santiago - Bilbao
by A verified traveler
Way Overpriced Pension
Posted 22 Aug 2023 on HotelsEquivalent to a U.S. Extended Stay, double the price, but more like a 1 star Spanish pension in accommodations. Beyond the 2 non-functional lights, the crappy waterboard bed, cramped time-capsule shower, white-stained couch, and skid marks on the wall, I withhold recommendation unless your looking for Section 8 housing while visiting the museum. Ripoff unless you get this somehow under a hundred - and even then you’ll still have all the above to luxuriate in.
by A verified traveler
Posted 9 Aug 2023
Staff at reception were extremely helpful and friendly.
by A verified traveler
Posted 11 Feb 2023
by A verified traveler from Alicante
Posted 2 Oct 2021
Excellent location, few blocks from Guggenheim, minutes walk to old town, parking right under ground. Front desk check in efficient. The unit could use a refresh but for the price and space of the unit a value in spend.
by A verified traveler from Fort Lauderdale, FL
Posted 5 Oct 2018 on Hotels
by A verified traveler
Unforgivable Rudeness from Staff Member
Posted 25 Jun 2018 on HotelsThe stay started on the wrong foot before I even arrived. When I booked, I was told I would have to pay upon arrival. However, the hotel charged me for the reservation a week early without alerting me first. That was not ok and I let them know, but wanted to give them a chance based on the stay.
After check in, I went to the apartment and checked the layout to choose which room would go to the rest of my family before they arrived. In the smaller room, I noticed that a lamp was unplugged. As I got closer, I noticed that its cover was broken. Since an eleven year-old would have been in the room, I didn't want there to be any confusion about the damage, so I immediately took a picture and went to notify the front desk agent, less than 5 minutes after he had given me the key.
When I showed him the picture, he actually had the nerve to accuse me of breaking it myself. He said that since the cleaning staff had already cleaned the room and didn't report it, it must have been done after. I couldn't believe it. Instead of causing a scene, I just told him to let me know what the staff said and went back to my room.
I'm still in shock. Because of that, I went back up and documented all that was wrong with the space and there was a lot: loose and broken handles. The shower was also too tight. I felt scared to touch anything for fear of being blamed. He ruined our stay. The sad bit is that the other staff could have been nicer, but he poisoned our experience. We will never return.
by A verified traveler from Sydney, Australia
Edificio Santiago apartments
Posted 30 Oct 2016
Location: good location with many pinxtos bars nearby. The Guggenheim was a 10-15 mt walk.
This apartment hotel was very disappointing. The carpets were stained and needed replacing, the curtains ditto, the lounge was 10 years past its use by date, The whole apartment could do with a paint (marks on the walls) and to be honest requires a complete makeover! The table top was not fixed to the base so nearly ended up wearing our breakfasts! Not worth 200 euros (plus taxes) a night. Should have stayed in a smart hotel for less cost.
by A verified traveler
Posted 4 Oct 2016 on Hotels
Bilbao is a great city, just the right size to explore by foot.
