Ratings based on 375 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Migrant hotel ?
Comment from Hotel Management
2 Nov 2024 by Ibis Aalst Centrum, General Manager, Hotel Management
Dear Honey, We would like to thank you for this review about your recent experience in our hotel.We are sorry to hear that your experience did not meet the cleanliness and condition expectations you had for our hotel, as well as the level of service we strive to provide. Our team is available 24/7 to address any concerns, and we take pride in our high standards of cleanliness and maintenance. Our rooms are cleaned daily, with a supervisor ensuring that our team adheres to rigorous standards. Should any issue arise, we offer a 15-minute guarantee to resolve cleaning matters promptly.We hope you were able to appreciate the convenience of our hotel's location, situated on the outskirts of the city center with easy access to the main business districts and the A10/E40 highway, and the comfort of our renovated ground floor including the lobby, welcome point, and restaurant.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ibis Aalst Centrum, General Manager
by A verified traveler
Posted 27 Oct 2024
None
Comment from Hotel Management
28 Oct 2024 by Ibis Aalst Centrum, General Manager, Hotel Management
Dear Jeff, Thank you very much for this kind review of your recent stay.We are thrilled to see such a wonderful rating and appreciate the time you took to share your experience. It's rewarding to know that our efforts in providing a comfortable and welcoming environment are reflected in your perfect scores for room cleanliness, hotel condition, and service.We hope you had the chance to experience our unique 15 minutes guarantee service during your stay, ensuring any housekeeping issues are addressed swiftly and satisfactorily.We look forward to seeing you again soon.Best regards,Ibis Aalst Centrum, General Manager
by A verified traveler
Super Staff!
Posted 16 Aug 2024 on HotelsStaff was friendly and helpful. Restaurant was excellent.
Air conditioning in the rooms was not working properly when we were there and it was hot. Lobby is a wonderful place to hang out and read, have a coffee, etc.
Staff provided us a fan and partial refund.
Comment from Hotel Management
20 Aug 2024 by Ibis Aalst General Manager, Hotel Management
Dear Denise, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed the courteousness of our staff and found satisfaction in our restaurant offerings. It is with great pride that we receive your compliments on the inviting ambiance of our lobby, our room cleanliness and the overall condition of our hotel.However, we apologize for the inconvenience caused by the air conditioning issue during your stay. In our commitment to sustainability, we must sometimes make tough choices regarding the use of our air conditioning or heating systems, and we understand this can affect our guests' comfort. We are also sorry if the comfort of the room was not entirely to your satisfaction.Nonetheless, we are pleased that the measures taken by our staff, including the provision of a fan and a partial refund, were to your liking. This demonstrates our dedication to customer service and our willingness to take immediate action to enhance your experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ibis Aalst General Manager
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Manager , Hotel Management
Dear Jonathan,We thank you for this positive feedback.We are elated to know that your stay at our hotel met your expectations and that you were satisfied with our accommodations and services.We hope you had the chance to experience our unique 15-minute satisfaction guarantee during your visit, ensuring any housekeeping concern is promptly addressed with utmost efficiency.We look forward to seeing you again.Best wishes,
by A verified traveler
Posted 5 Aug 2024
Air conditioner was broken and they gave us a fan. it was really hot and apart from that i have no complaints it was a good stay.
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Dear Sam, Thank you for taking the time to review your stay.It is heartening to learn that you had an overall pleasant experience at our hotel.We are delighted that you found our room cleanliness, hotel condition, and service to be up to the mark, ensuring a comfortable stay. We take pride in maintaining a high standard of cleanliness and guest service.However, we regret to hear about the inconvenience you faced due to the air conditioning issue. Nonetheless, we understand the importance of a comfortable room temperature and apologize for any discomfort this may have caused.Finally, it is wonderful that you appreciated the amenities provided within your room. Our aim is to offer a seamless and enjoyable experience by providing essential amenities like built-in hairdryers and comfortable Sweet beds by Ibis.We are looking forward to welcoming you again. All the best!Ibis Aalst General Manager
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Ibis Aalst General Manager, Manager, Hotel Management
Dear Piotr,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Ibis Aalst General Manager, Manager
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Ibis Aalst General Manager, Manager, Hotel Management
Dear Neil, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Ibis Aalst General Manager, Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Ibis Aalst General Manager, Beheerder, Hotel Management
Beste Martin, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Ibis Aalst General Manager, Beheerder
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Ibis Aalst General Manager, Manager, Hotel Management
Dear Hamid, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Ibis Aalst General Manager, Manager
by A verified traveler
So so hotel
Posted 23 Jun 2024 on HotelsNo hot/warm drinking water, no cups in the room. We need to ask for hot/warm water from receptionist. We cannot borrow a water boiler either.
Only one set of towels for 2 travellers.
Comment from Hotel Management
28 Jun 2024 by Ibis Aalst General Manager, Manager, Hotel Management
Dear Timothy, Thank you for taking the time to review your stay.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not completely satisfied. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our dedicated team members are always eager to assist.We are looking forward to welcoming you again. All the best!Ibis Aalst General Manager, Manager
