Ratings based on 618 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Brekfast and sitting area
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 27 Apr 2024
Friendly Reception especialy
by A verified traveler
Posted 26 Apr 2024
Room was clean and fairly comfortable, but air conditioning didn't work and window opened onto noisy main road with drunk people shouting late into the night.
No room key - you have to use a six digit code every time you access the room.
I booked three nights and paid extra for breakfast, but was told on my first morning that breakfast was not available any more - no explanation, no apology and staff didn't know how to process a refund. No answer on why I wasn't told this on checking in. Eventually got a refund of the cost of breakfast after more than two weeks and several messages, but still no explanation or apology, or compensation for inconvenience.
OK hotel but absolutely no concept of customer service.
by A verified traveler
That’s a great hotel!
Posted 14 Feb 2020 on HotelsIt was a great stay. The room was basic but beautiful and clean. The service was great and the breakfast excellent!
Comment from Hotel Management
18 Feb 2020 by Sina Dauven, Hotel Management
thank you for this great review!
by A verified traveler
Posted 29 Aug 2019 on Hotels
Comment from Hotel Management
15 Oct 2019 by Sina Dauven-Empfangsleitung, Hotel Management
Lieber Gast,
vielen Dank für diese gute Bewertung!
Wir hoffen, dass Sie uns schon bald wieder besuchen.
Herzliche Grüße aus Aachen
by A verified traveler
Great
Posted 29 Aug 2019 on HotelsHere for one night. Good place and location.
Comment from Hotel Management
13 Oct 2019 by Sina Dauven-Front Office Manager, Hotel Management
Dear guest,
thank you so much for this great review!
We hope to see you again, soon!
Best regards
by A verified traveler
Okay Room and service
Posted 26 Aug 2019 on HotelsRoom was spacious but could be more cleaner. The service was okay reception staff not too friendly. The food was okay more option would be better. ovely outdoor space and relax environment. Overall it was a good stay.
Comment from Hotel Management
13 Oct 2019 by Sina Dauven-Front Office Manager, Hotel Management
Dear Veronika,
thank you for this review!
Best regards
by A verified traveler
Posted 10 Jul 2019
very pleasant overall, suited our needs, would stay again in future. nothing we didn't like
Comment from Hotel Management
13 Jul 2019 by Sina Dauven-Front Office Manager, Hotel Management
Dear guest,
thank you so much for this great review!
Best regards
by A verified traveler
No parking for SUV's but good otherwise
Posted 6 May 2019 on HotelsOverall a pretty good hotel. We booked 2 rooms for a family vacation. Both rooms were a queen bed and were fine for us adults and our toddler. Rooms were surprisingly small, though, probably the smallest of all the hotels we stayed in during our Europe tour. Hotel provided a crib in one of the rooms for our baby which made it even more cramped. But as a plus the hotel did have the crib ready in the room when we arrived, which was great. Biggest complaint is the complete lack of parking. Their small parking garage only accommodates short cars. If you drive an SUV you will not be able to park in the hotel garage. I had to drop off my family at the curb and drive several blocks down the road until I finally found an available spot on the street. That whole ordeal was very frustrating. Breakfast was good. No issues with check-in or check-out.
Comment from Hotel Management
16 May 2019 by Sina Dauven-Front Office Manager, Hotel Management
Dear Jordan,
thank you o much for your kind review!
Best regards
