Ratings based on 431 Verified Reviews
3.5 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Dirty old rooms & horrific property
Top of it extremely rude & unprofessional lady at breakfast counter.
Really extremely bad option.
Comment from Hotel Management
8 Oct 2024 by Det Gamle Rådhus, Hotel Management
Dear Amit,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Cleanliness is something we take very seriously, and we ensure our rooms are well-maintained. It’s unfortunate if this wasn’t your experience, and we’ll make sure to look into this further.We pride ourselves on providing professional and friendly service. Your feedback about the breakfast service will be reviewed carefully to ensure we continue improving.For future stays, we encourage all our guests to reach out to us directly during their stay so we can address any concerns promptly.Best regards,Det Gamle Rådhus
by A verified traveler
God beliggenhed
Posted 21 Aug 2024 on HotelsBeliggenheden var god, ned til vandet og havneområdet. Værelset var slidt og sengene ikke gode. Der var meget larm om natten og vi måtte lige se til bilen da vi stod op om den stadig var der, efter den noget urolige nat
Comment from Hotel Management
21 Aug 2024 by Hotel Østersø, Hotel Management
Dear Ditte,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our prime location by the water and the harbor area.Regarding the room and bed quality, we understand that these are important aspects of your stay. While our hotel has seen many years of service, we maintain a strong focus on cleanliness and comfort, even if some areas show signs of wear. We encourage our guests to explore our different room categories, as there are upgrade options available that might better suit individual preferences.As for the noise, we aim to provide a peaceful environment for all our guests, and we're sorry to hear that your night was disturbed. Our parking area is monitored, and while Aabenraa is generally a safe town, we always encourage guests to notify us immediately if they have any concerns during their stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Hotel Østersø
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Hotel Østersø, Hotel Management
Dear Torben,Thank you for taking the time to rate your stay at Hotel Østersø with 6 out of 10. We appreciate your feedback and are glad that some aspects of your stay were satisfactory.However, we understand that there may have been areas where we didn’t fully meet your expectations. If you have any specific comments or suggestions on how we could improve, we’d love to hear them. Your input helps us enhance the experience for all our guests.We hope to have the opportunity to welcome you back and provide an even better stay in the future.Best regards,Hotel Østersø
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Hotel Østersø, Hotel Management
Dear Torben,Thank you for rating your stay at Hotel Østersø with 8 out of 10. We’re glad to know that you had a positive experience overall. Your feedback is important to us, and we’re always looking for ways to improve.If there’s anything specific that could have made your stay even better, we’d love to hear your thoughts. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Hotel Østersø
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Hotel Østersø, Hotel Management
Dear Jesper,Thank you for taking the time to share your feedback. We’re sorry to see that your experience at Hotel Østersø didn’t fully meet your expectations. Your comments are important to us, and we would love to hear more about what we could have done better. If there’s anything specific you’d like to share, please don’t hesitate to reach out.We hope you might consider giving us another chance in the future.Best regards,Hotel Østersø
by A verified traveler
Posted 14 Aug 2024
Good budget hotel. Ensuite bathroom had a ‘shower in the bath’ which I personally do not like, I prefer a room with a shower cubicle and no bath.
Great breakfast available (additional charge).
Easy walk to great restaurant.
Beach opposite - blue flag.
Plans to rejuvenate look great.
Would definitely book again.
Comment from Hotel Management
14 Aug 2024 by Hotel Østersø, Hotel Management
Dear Pauline,Thank you for your thoughtful review! We’re glad to hear that you enjoyed your stay and found our hotel to be a good budget-friendly option. It’s wonderful to know that you appreciated the breakfast and the convenience of our location near a great restaurant and the beautiful Blue Flag beach.We understand that preferences for bathroom layouts can vary, and we appreciate your feedback about the shower in the bath. Your input helps us consider different needs as we plan for future improvements.We’re excited about our rejuvenation plans and are thrilled that you are considering staying with us again. We look forward to welcoming you back in the future!Best regards,Hotel Østersø
by A verified traveler
Posted 11 Aug 2024
Problem with wifi
Comment from Hotel Management
11 Aug 2024 by Hotel Østersø, Hotel Management
Dear Liudmyla,Thank you so much for your fantastic 5 out of 5 rating! We’re thrilled that you enjoyed your stay with us.We’re sorry to hear that you had some issues with the Wi-Fi during your visit. Our internet is usually top-notch, but we’ll look into what might have caused the problem during your stay to ensure it’s working perfectly for all our guests.Thank you again for your kind review, and we hope to welcome you back soon for another great stay—this time with flawless Wi-Fi!Best regards,Hotel Østersø
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Hotel Østersø, Hotel Management
Dear Lennart,Thank you for taking the time to review your recent stay at Hotel Østersø. We are delighted to see that you enjoyed your time with us and rated us 8 out of 10 stars!As a hotel located right by the water in the heart of Aabenraa, we strive to offer a comfortable and affordable experience for all our guests. Your feedback is important to us, and it helps us continue to improve our services.If there were any aspects of your stay that you felt could be improved, we would love to hear more details. Your insights are invaluable as we aim to make each guest’s experience as enjoyable as possible.We hope to welcome you back to Hotel Østersø in the future for an even better experience.Warm regards,Hotel Østersø
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Hotel Østersø, Hotel Management
Dear Kennet,Thank you for your positive review and for rating us 8 out of 10! We're pleased to hear that you had an enjoyable stay at Hotel Østersø.If you have any specific feedback or suggestions on how we can improve further, we would love to hear them. Your input helps us enhance our services and provide an even better experience for our guests.We hope to welcome you back in the future!Best regards,Hotel Østersø
by A verified traveler
Posted 23 Jul 2024 on Hotels
The view of the ocean was nice, the beds were fine but the bathroom was terrible. Mold in shower and curtain and toilet paper roll used by previous visitors. Will not return.
Comment from Hotel Management
23 Jul 2024 by Hotel Østersø, Hotel Management
Dear John,Thank you for your feedback. We're glad to hear that you enjoyed the ocean view and found the beds comfortable.We apologize for the condition of the bathroom. While our hotel does have an older charm, cleanliness is a top priority for us. Your comment highlights the need for us to ensure that our facilities, though aged, are always kept clean.We appreciate your understanding and thank you for bringing this to our attention. We hope you might reconsider and give us another chance in the future to provide you with a better experience.Best regards,Hotel Østersø
