Ratings based on 332 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Not impressed. Pillows were like rocks. Shower didn’t drain and was horrible. Furniture was worn out with stains.
Comment from Hotel Management
5 Nov 2024 by Naid, Hotel Management
Dear Taraneh,We sincerely apologize for the inconveniences you encountered during your recent stay at our hotel. Your comfort and satisfaction are our top priorities, and we deeply regret not having lived up to your expectations.Rest assured that we are taking immediate measures to address the issues you faced to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide you with an experience that meets your expectations.Thank you for sharing your feedback with us.Sincerely,Naid.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Emeline G, Hotel Management
Dear Brooke,Thank you so much for taking the time to leave us a 5 out of 5 rating! We are absolutely thrilled to hear that you had such a fantastic experience with us.It's our goal to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we met your expectations.Your feedback is invaluable to us as it helps us continuously improve and ensure that every guest has an exceptional experience. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out.We hope to have the pleasure of serving you again in the future. Until then, safe travels and thank you for choosing us!Warm regards,
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Emeline G, Hotel Management
Dear Keren,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at Hotel Indigo Paris Opéra and rated us 10 out of 10. Your positive feedback is incredibly valuable to our team and serves as a great motivation to continue delivering exceptional service.We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to contact us.Warm regards,
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Emeline G, Hotel Management
Dear Daisuke Naoki,Thank you so much for taking the time to leave us a 5 out of 5 rating! We are absolutely thrilled to hear that you had such a fantastic experience with us.It's our goal to provide top-notch service and create memorable moments for our guests, and it's incredibly rewarding to know that we met your expectations.Your feedback is invaluable to us as it helps us continuously improve and ensure that every guest has an exceptional experience. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out.We hope to have the pleasure of serving you again in the future. Until then, safe travels and thank you for choosing us!Warm regards,
by A verified traveler
Posted 23 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Emeline G, Hotel Management
Dear Laurie,Thank you so much for rating us 10 out of 10! We're absolutely thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. It was a pleasure having you as our guest, and we hope to welcome you back for another exceptional stay in the future!Best regards,
by A verified traveler
Good service,
Posted 4 Apr 2024 on HotelsAll staff is nice and friendly. The service of the receptionist, phunkyi is exceptionally good. I left my backpack in the Uber, she helped all her best to get it back.
The hotel is close to subway, the breakfast is good, but need more lightning in the room. One more chair in the Premier room will be good.
Comment from Hotel Management
5 Apr 2024 by Emeline G, Hotel Management
Dear Guest,Thank you for your detailed feedback! We're delighted to hear that you had a pleasant experience with us at Hotel Indigo Paris Opéra. We're especially proud to hear about Phunkyi's exceptional service in assisting you with retrieving your backpack. We'll be sure to pass on your kind words to her and the rest of the staff.Your suggestion regarding the lighting in the room and the addition of an extra chair in the Premier room has been duly noted. We always strive to enhance our guests' comfort and convenience, and your feedback helps us in that regard.We're glad you enjoyed the proximity to the subway and found the breakfast satisfactory. We hope to have the opportunity to welcome you back in the future, and please don't hesitate to let us know if there's anything else we can do to improve your experience.Best regards,
by A verified traveler
Posted 29 Mar 2024
Clean and great location. Not overly ‘parisien’ but well located for walking to Louvre, Orsay etc
Comment from Hotel Management
29 Mar 2024 by Emeline G, Hotel Management
Dear Maria,Thank you for your feedback! We're glad to hear that you found our location convenient and appreciated the cleanliness of our establishment. While we strive to offer a comfortable stay, we understand your perspective regarding the 'Parisian' feel. However, we're delighted that our proximity to attractions like the Louvre and Orsay Museum added to your overall experience. We hope to welcome you back for another enjoyable stay in the future.Best regards,
by A verified traveler
Posted 29 Jan 2024 on Wotif
Great location, room was spacious and comfortable. We loved the balcony. Nice breakfast and very comfortable bed.
Comment from Hotel Management
30 Jan 2024 by Emeline G, Hotel Management
Dear Shiao,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found our location convenient and that you appreciated the spacious and comfortable room, as well as the lovely balcony. We're also glad you enjoyed our breakfast selection and that you had a restful night's sleep on our comfortable bed. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Emeline G, Hotel Management
Dear Steven,Thank you for taking the time to provide your feedback and for giving us a 4-star rating! We appreciate your support and are glad to hear that your experience was positive. If there's anything specific you think we can improve upon to earn that fifth star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 31 Oct 2023
I loved this property. It was a very convenient location for food, shopping, and excursions. The entire staff was very helpful and breakfast every morning turned out to be more convenient than we anticipated. The room was cleaned every day. We decided to go with the suite for more space and did not regret it. The stay was so pleasant that I would stay here every time I’m in Paris.
Comment from Hotel Management
2 Nov 2023 by Emeline G, Hotel Management
Dear Nandi,Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at our property and found it to be conveniently located for food, shopping, and excursions. Our staff is dedicated to providing the best possible service, and it's heartening to know that they were very helpful throughout your stay. We're delighted that you enjoyed our breakfast offerings and that it exceeded your expectations.Choosing the suite for more space was a great decision, and we're glad you didn't regret it. It's always a pleasure to offer our guests comfortable and spacious accommodations.We genuinely appreciate your kind words and your loyalty. We look forward to welcoming you back every time you're in Paris. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. See you again soon in your Parisian Home !
