Ratings based on 106 Verified Reviews
4.7 Room cleanliness
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Oct 2024
Perfect for families although expensive.
Comment from Hotel Management
29 Nov 2024 by Ibrahima DIALLO, Hotel Management
Dear valerie,“Thank you so much for your review! We are delighted that you found our hotel perfect for families. We understand that price can be an important factor, and we strive to offer services and facilities that justify this investment. We look forward to welcoming you back during your next stay.See you soon!” Ibrahima Diallo Pepper&paper Apartments
by A verified traveler
Posted 25 Oct 2024
Wall between our bedroom and reception was not very soundproof.
Comment from Hotel Management
29 Nov 2024 by Ibrahima DIALLO, Hotel Management
Dear Syvlie,Thank you for taking the time to share your impressions. We are sorry to hear that you encountered noise pollution during your stay. We understand the importance of tranquility and will take your feedback into account in order to improve the soundproofing of our rooms. We look forward to welcoming you back and providing you with an even more pleasant experience.See you soon!” Ibrahima Diallo
by A verified traveler
Posted 15 Oct 2024 on Hotels
by A verified traveler
Posted 6 Oct 2024
From check in to check out, the stay was amazing. Easy to get to via public transit from the airport. We arrived early, so they stored our luggage for us while we killed time. Room was clean & comfortable with everything we needed. So convenient to have the washing machine available, just make sure you plan ahead bc there isn’t a dryer. I think that’s pretty common though. Did not get to use the patio due to the weather, but it was a nice touch. Safe area. The across the street neighbors are an elementary school. I know some people didn’t like having to turn the key in every time you leave, but it keeps me from locking myself out. All of the staff were phenomenal. Anytime we had a need or question, they were there. We even needed a telehealth visit & they recommended a service. The next day when I saw the employee who made the recommendation, he asked after my husband. On day of checkout, my husband stayed at the hotel while my daughter and I did one last tour. While sitting in the lobby waiting for us to get back, Jeremy noticed that he wasn’t feeling well & made him a cup of tea. Possibly one of the nicest places I’ve ever stayed.
Comment from Hotel Management
29 Nov 2024 by Ibrahima DIALLO, Hotel Management
Dear Shonda,Many thanks for your message and for taking the time to share your experience with us. We are absolutely delighted to hear that you had a wonderful stay with us.It is a real pleasure for all our team to know that you appreciated the convenience of our hotel, the cleanliness of the room, as well as our services such as the washing machine and the recommendations of our staff. We attach great importance to customer satisfaction, and your compliments on the kindness and attention of our team, especially Jeremy, touch us deeply.We're glad you found our location so convenient. see you very soonIbrahima DialloKind regards,
by A verified traveler
Posted 1 Sep 2024 on Orbitz
Comment from Hotel Management
2 Sep 2024 by Jeremie / Front desk, Hotel Management
Dear Charles,Thank you for taking the time to leave us your review. We are so delighted to hear about your enjoyable experience. We do hope to have the pleasure of welcoming you back in the near future.With best wishes,
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Jeremie / Front desk, Hotel Management
Dear Nausheen,Thank you for taking the time to leave us your review. We are so delighted to hear about your enjoyable experience. We do hope to have the pleasure of welcoming you back in the near future.With best wishes,
by A verified traveler
Posted 16 Aug 2024
Loved the apartment and access to attractions
Comment from Hotel Management
21 Aug 2024 by Jeremie / Front desk, Hotel Management
Dear Manu,Thank you for taking the time to share your experience at PEPPER & PAPER Apartments and we are so pleased to hear you enjoyed your time with us.We very much appreciate your feedback and glad to hear you loved your apartment and our location.We look forward to welcoming you back in the future.With best wishes,
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Jeremie / Front desk, Hotel Management
Dear Charles,Thank you for taking the time to leave us your review. We are so delighted to hear about your enjoyable experience. We do hope to have the pleasure of welcoming you back in the near future.With best wishes,
