Onani 4 Stars Hotels

" The location is beautiful and peaceful — exactly what we wanted — but the service is not at 4-star level. Staff are kind but clearly overstretched. We were charged €8/day for parking with no alternative, which should really be included. Breakfast starts only at 8AM with no early option, and no water or coffee machine in the rooms. The spa was advertised but was unavailable during our stay, with no prior notice. The pool bar opened only after 1PM. The biggest surprise was the coffee: machine coffee was poor, and my first cappuccino tasted of salty water (likely tap water). Though the waiter apologised and fixed it the next day, this is unacceptable in an Italian 4-star resort. Staff also had loud arguments near guests. Room cleaning was basic: towels were changed but sheets weren’t, and floors weren’t properly cleaned. The food menu is very limited and expensive. Worst of all, during checkout they tried to charge us more than double (including parking again and items we didn’t order). Only after I asked to check the bill was it corrected. Beautiful setting, but the service, transparency, and quality need major improvement"

"The hotel was a ghost town. Also ac was broken and the staff was incredibly rude about it "

"This is a truly special place. The spaces are unique, the staff are wonderful, the rooms were spacious and thoughtful but it’s hard to put into words just what makes this place so special. I do t think there’s anywhere like it. I will definitely be back. "

"We had a warm welcome by the staff upon arrival and they spoke very good English. The food that we had in the in house restaurant was brilliant with loads of options and even recommendation. We received free little appetisers during our meal from the chef. The facilities were very broad inc swimming pool, gym, pool table, free reading material etc. The only negative I could possibly think of would be our door surround/frame was a little loose meaning it was noisier for us to close our door (more of an inconvenience for others rather then us). Other than that we thoroughly enjoyed our stay and we would happily stay again. "

"Great hotel."