Ratings based on 297 Verified Reviews

3.5 out of 5
71% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 24 Jun 2024
Comment from Hotel Management
14 Aug 2024 by L'équipe Montempô Marseille Euromed, Hotel Management
Cher client, merci de votre retour suite à votre passage parmi nous. Il semblerait que quelque chose se soit mal passé lors de votre séjour, il ne faut pas hésiter à en parler avec la direction le lendemain au moment de votre départ. Nos équipes font leur travail de façon à satisfaire tous nos clients tout en respectant des procédures essentielles à notre activité. Nous sommes navrés que votre séjour se soit mal déroulé.
1 out of 5
by A verified traveler

Posted 9 Jun 2024
We stayed here to splurge on activities and food, but it was simply not worth it. We almost canceled and booked another hotel on night 1 but it was non refundable. Very hot — very hot. No AC or it doesn’t work. Very dirty. I didn’t allow myself to walk barefoot around. Stains on the bed frame. Mold in the shower. It’s far from everything. Overall bad experience
Comment from Hotel Management
9 Jun 2024 by The Montempo Marseille Euromed team, Hotel Management
Dear customer, we appreciate your review. We apologize for the inconvenience you experienced with the room conditions. You should not have hesitated to tell us directly on the spot; we would have cleaned you again or moved you out or accepted the cancellation without charge. Regarding air conditioning, it is mentioned on all our sites and on the reservation confirmation that the hotel is not air conditioned. We will investigate the issues you mentioned and take appropriate measures to improve our services. Thank you for bringing this to our attention.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Oct 2023
2 out of 5
by A verified traveler

Posted 21 Sep 2023 on Hotels
Cheap. But pretty bad, no air con, dirty. Close to train stop.
3 out of 5
by A verified traveler

Be careful when you go

Posted 19 Sep 2023 on Hotels
We travelled for the RWC and check in time was 1500. We turned up and the rooms weren't ready and the receptionist had to personally go and check each room individually. It took nearly 30 mins to check in and there were c.20 people waiting behind us. They were simply not ready for a large number of people turning up. Rooms were basic but clean and there was little noise outside of the hotel and with a metro station outside location was good
3 out of 5
by A verified traveler

Basic but fine.

Posted 15 Sep 2023 on Hotels
The reviews are pretty fair. For the price it’s not glamorous but it’s well located (30m from the Subway) and does the job. Check in took longer than it should have.
3 out of 5
by A verified traveler

Ok but…..

Posted 13 Sep 2023 on Hotels
A basic hotel. For a rugby World Cup day, maybe reasonable price. But cheaply furnished room
5 out of 5
by A verified traveler

Posted 16 Jan 2023 on Hotels
Nice place value for money.
Comment from Hotel Management
21 Jan 2023 by L'équipe Montempo Marseille Euromed, Hotel Management
On behalf of the whole team at Montempo Marseille Euromed , we would like to thank you for this positive feedback.We are very pleased to hear that your stay with us at Montempo Marseille Euromed was a success.We are delighted to learn that we are well positioned in terms of price.Thank you for your loyalty. We look forward to welcoming you in Marseille soon.The Montempo Marseille Euromed Team
4 out of 5
by A verified traveler

Hôtel de base

Posted 1 Dec 2022 on Hotels
Une chambre de base, très bien située à moins de 100m de la station de métro National. Petit quartier populaire et pas grand chose à faire autour mais le métro est tout près. J'ai bien aimé le restaurant chez Sylvie, un resto corse. Les draps propres mais manque un peu de finition comme les rideaux sont sales dans ma chambre et cuisine de base pas grand chose pour cuisiner. Plus un hôtel de travailleurs.
Comment from Hotel Management
22 Dec 2022 by L'équipe Montempo Marseille Euromed, Hotel Management
Cher hôte,C'est un honneur et un plaisir de lire votre retour. Merci beaucoup.Votre agréable commentaire nous servira à tous de motivation pour continuer à vous fournir le meilleur service.Nous sommes navrés de lire que notre literie ne vous a pas convaincu.Nous sommes ravis que vous ayez apprécié les environs, il est vrai que la situation géographique de notre hôtel est privilégiée.Nous serons ravis de vous avoir à nouveau parmi nous lors de votre prochain séjour à Marseille, toujours avec la même qualité de service.L'équipe Montempo Marseille Euromed
1 out of 5
by A verified traveler

Posted 16 Jul 2022
It was dirty and no A/C in 32 degrees weather. It was ants everywhere in the room.
Comment from Hotel Management
17 Jul 2022 by L'équipe Montempo Marseille Euromed, Hotel Management
Dear client, Thank you for taking the time to leave this detailed comment. It is with great regret that we take each of your remarks into account. Our maintenance staff ensures a constant quality of cleanliness and we regret that this has not been your experience. We understand that the lack of air conditioning can be a source of discomfort on certain days of the year. We hope to have the chance to see you again so that you can see that your opinion and satisfaction are important to us. The Montempo Marseille Euromed Team
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