Ratings based on 93 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Stood here for one night to explore Marseille, it was a perfect location and the staff is very friendly and helpful. The location is great and quiet. The building gives you the feel you’re looking for and I love that you can rent lockers after checking out !
by A verified traveler
Posted 11 Nov 2024
Although bathtowels need extra pay, hot water is not available in the shower rooms. There are neither soaps nor shampoos
by A verified traveler
Posted 14 Oct 2024
Hostel is nice and clean. Bathroom is tiny. I am 5'7 130lb and bruised both my elbows trying to shower and brush my teeth. Facing the busy street was very hard to sleep at night especially with jet lag but for the price, it will do for a short stay.
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 18 Sep 2024
room doors do not have slow close so people constantly slam them at all hours of the night. Room lockers for valuables do not fit a standard carry on rolling bag so your valuables will not be secure even if you have a lock. Finally, the cleaning staff were extremely rude and condescending upon checking in. Area is also not very nice and very loud, but can get to Old Port close by walking.
Comment from Hotel Management
18 Sep 2024 by Valentine, Hotel Management
Hi Matthew, first of all, thank you for your feedback. . We are sorry that your stay did not meet your expectations. Our priority is to satisfy all of our guests. You can be sure that your comment will be taken in consideration. We still hope to see you again so maybe we can change your mind about our place ! See you soon !
by A verified traveler
Reception staff, Thhais, is very helpful!
Posted 26 Jul 2024 on HotelsHostels are hostels which you do not usually expect a lot for comfort and luxury. Cleanness and safety are very important and The People has achieved those. The location is also perfect for going around the city and there is plenty space for relaxation, too.
Comment from Hotel Management
27 Jul 2024 by Justine, Hotel Management
Hello,We are very thankfull about your feedback and we appreciate that you have loved our confort here :)We invite you to come back to see us !
by A verified traveler
Don’t feel protected
Posted 23 Jul 2024 on HotelsCan’t trust them. They don’t do anything when someone steals something in an area they call safe for use by all.
Comment from Hotel Management
27 Jul 2024 by Justine, Hotel Management
Hello Phillip,We are very sorry about your feedback..We feel guilty for what happened to you, it's very important for us that our customer feel safe in our place...Unfortunately you didn't feel this feeling, so we are sorry again about this situation...
by A verified traveler
Posted 7 Jul 2024
Great hostel! 15 mins walk from Train station, location near the Pier and shopping area, clean facilities upon arrival, great people and breakfast. Highly recommend while stopping in Marseille.
Comment from Hotel Management
8 Jul 2024 by Justine, Hotel Management
Hello Arielle !We are glad to see that your stay was a delightful experience :)Come again to visit us if you plan to come back in Marseille.
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Justine, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note.Nous serions enchantés de vous revoir à nouveau.
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Valentine, Hotel Management
Bonjour Jean!Merci pour votre très beau retour, nous sommes ravis de voir que vous avez apprécié l'expérience The People Marseille!A très bientôt!
