Ratings based on 1,058 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Photos in website is misleading area around the hotel very dirty, property was rundown they are trying so keep it up, but you could tell. Bed comfortable although linen and pillows smell dirty and used I complain first day and they gave me two new clean pillow cases after tgat I didn't complain anymore, wasn't worth it, I was only staying for two days anyway.
Comment from Hotel Management
26 Nov 2024 by Thomas - Operations Manager, Hotel Management
We thank you for taking the time to share your experience. The city center of Marseille is a district in full rehabilitation, efforts have been made near the Mucem or tourist places. But there is still a lot of work to do around the Gare St Charles and we hope to benefit from the new developments very soon.We still hope to have the pleasure to welcome you back for your next stay in Marseille. Best regards.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Thomas - Operations Manager, Hotel Management
Votre satisfaction est notre plus belle récompense, c'est donc un plaisir de lire que votre séjour a été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous recevoir très prochainement pour une nouvelle expérience au Staycity Marseille Centre Vieux Port.
by A verified traveler
Posted 19 Nov 2024
I would not recommend this place as the area is probably a block into the more seedy side of Marseilles. Our view was of a decrepit apartment with laundry drying outside and also a hanging place for people. I did not feel safe at night. Also, our room had a very foul smell coming from our bathroom. There was likely something wrong with the plumbing system so it seemed to be a much larger pipe issue. It was not pleasant at all. Unfortunately, I would not stay here again.
Comment from Hotel Management
26 Nov 2024 by Thomas - Operations Manager, Hotel Management
Regarding the sewer smell in the room, we use anti-odor filters in the bathrooms but they may be poorly placed.Do not hesitate to contact us at reception during your stay, we are available 24/7 and will always try to resolve your problems.
by A verified traveler from Ottawa
Posted 1 Nov 2024
Funky, Friendly, well-equipped room, Great value for money. Easy walk to the Port area for dining, Colorbus (hop on/off) etc. Need GPS to get anywhere in downtown, but this worked out too.
Comment from Hotel Management
1 Nov 2024 by Thomas, Hotel Management
We are happy to know that you've had a comfortable stay with us and that you were pleased with our services and facilities. Please be assured that we will continue our efforts to make our guests satisfied and experience a comfortable stay with us. We are looking forward to your next visit!
by A verified traveler
Posted 26 Oct 2024
The area was quite busy and did feel a bit unsafe
Comment from Hotel Management
29 Oct 2024 by Thomas, Hotel Management
The city center of Marseille is a district in full rehabilitation, efforts have been made near the Mucem or tourist places. But there is still a lot of work to do around the Gare St Charles and we hope to benefit from the new developments very soon.We still hope to have the pleasure to welcome you back for your next stay in Marseille.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Thomas - Operations Manager, Hotel Management
Votre satisfaction est notre plus belle récompense, c'est donc un plaisir de lire que votre expérience a été à la hauteur de vos attentes.Je ne manquerais pas de partager vos commentaires positifs avec notre équipe, pour qui le confort de notre aimable clientèle est primordial.Dans l’attente et le plaisir de vous accueillir à nouveau dans notre établissement Staycity Marseille Centre Vieux Port.
by A verified traveler
Posted 13 Sep 2024
Well located to tourist sights, quiet.
Bathroom is large, shower is good but the bathroom is dark.
Reception staff overall are very helpful.
Comment from Hotel Management
13 Sep 2024 by Thomas, Hotel Management
We are happy to know that you've had a comfortable stay with us and that you were pleased with our services and facilities. Please be assured that we will continue our efforts to make our guests satisfied and experience a comfortable stay with us. We are looking forward to your next visit!
by A verified traveler
Posted 8 Sep 2024
The hotel was good, staff excellent, everytime there was a security guy around but being close to the train station you can meet not pleasant people(like pickpockets, some users). Police almost everycorner.
Comment from Hotel Management
9 Sep 2024 by Thomas, Hotel Management
We are happy to know that you've had a comfortable stay with us and that you were pleased with our services and facilities. Please be assured that we will continue our efforts to make our guests satisfied and experience a comfortable stay with us. We are looking forward to your next visit!
by A verified traveler
Posted 24 Aug 2024
I loved the staff here they were excellent you could ask them any questions about anything and they would answer you proper 100 percent brilliant staffing
Comment from Hotel Management
26 Aug 2024 by Thomas - Operations Manager, Hotel Management
We are happy to know that you've had a comfortable stay with us and that you were pleased with our services and facilities. Please be assured that we will continue our efforts to make our guests satisfied and experience a comfortable stay with us. We are looking forward to your next visit!
by A verified traveler
Posted 19 Aug 2024
This place was very clean and had everything we needed. The staff were very accommodating to everything we asked. The location is very convenient and close to attractions
Comment from Hotel Management
26 Aug 2024 by Thomas - Operations Manager, Hotel Management
C'est avec un grand plaisir que nous lisons votre commentaire suite à votre séjour parmi nous. Votre retour sur l’attention du personnel sera partagé avec l’ensemble de nos équipes, votre satisfaction étant notre plus grand objectif ! Nous espérons avoir le plaisir de vous revoir très prochainement pour une nouvelle expérience au Staycity Marseille Centre Vieux Port.
