Ratings based on 872 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Great Mercure hotel, room was large enough for our 3 night stay. Staff super friendly and helpful. You can walk to all the restaurants at the port and Galleries Layfette and shopping centre attached to hotel. Would definitely stay there again.
by A verified traveler from Vancouver
Posted 2 Nov 2024
The staff was very professional, helpful and friendly. The location is very close to the old port and close to attractions and restaurants.
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler from Farmington Hills
Posted 3 Aug 2024
by A verified traveler
Posted 1 Aug 2024
Room was dirty and in need of refurbishment - there were holes in the wall. Shower had really poor water pressure. Staff was friendly but charged us twice for the hotel taxes. Breakfast was overpriced.
Comment from Hotel Management
5 Aug 2024 by Catherine, Hotel Management
Hello, Thank you for taking the time to leave us your review and for highlighting the quality of our staff's welcome. You stayed in a room on the 12th floor with one of the most beautiful views of Notre Dame de La Garde. Regarding the shower pressure, I have informed our technical director so he can make the necessary adjustments. It is just unfortunate that you did not mention this at reception. As for the taxes, I have just checked your account and can assure you that you were charged only once, not twice. Best regards. Catherine - Quality Assistant at Mercure Marseille Centre Vieux-Port - Eco-labeled Green Key Hotel, certified Tourism and Disability
by A verified traveler
Posted 30 Jul 2024
Enjoyed the bar in the lobby and ability to get ice from the bar. Large elevator. Quiet room with great view. AC would only get moderately cool.
by A verified traveler
Posted 12 Jun 2024 on Hotels
