Ratings based on 449 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Very nice hotel walkable to most major attractions.
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Loved the historic room & terrace, but the closet was foul, the elevator broke on our second day until our last & we were on the 5th floor, and we were very upset that our supposed “ included breakfast” ended-up as 44 euro per day! That was a total (checkout) scam. Booked through Expedia. Have since traveled with historic hotels to Venice, Florence & Rome. This Paris hotel was a let-down though the private terrace was lovely.
Comment from Hotel Management
27 Oct 2024 by Francesca, Hotel Management
Dear Madam Julie,Thank you for sharing your feedback. We're glad to hear you enjoyed the historic charm of the room and terrace, but we’re truly sorry to hear about the inconveniences you experienced with the elevator and the unexpected breakfast charges.We apologize for any misunderstanding regarding the breakfast costs. If it was noted as included at booking, please reach out to us directly so we can address this matter. We also understand how important every detail of your stay is, and we are already working to improve based on feedback like yours.Thank you for choosing to stay with us in Paris. We hope to have the chance to welcome you back for a better experience in the future.Warm regards,FrancescaThe Front Desk and The Reservation Department
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 7 Oct 2024
Our stay was horrible.
First the air conditioning in the room didn't work, but this was manageable given the weather in Paris.
What was disastrous was that my wife and I were stuck in the elevator for over 25 minutes and the only solution the hotel staff could offer was "we'll call a technician" if it hadn't been for the fact that we pushed the elevator door and it miraculously opened we would have stayed there. However, the elevator didn't work for 3 days and both me and my wife had to go up and down 6 floors of stairs every time we wanted to look at our room. The hotel's solution was a simple "I'm sorry."
Worst experience possible
by A verified traveler
Posted 2 Oct 2024
The Mansart is ideally placed for a stay in the Opera district being within three blocks of the Opera House and about the same distance from the Seine. This is an old but very well maintained property. The cost room is perfect for one, or for two if they like each other. The staff, especially Sanjay, were helpful and engaging. The front desk was very helpful in mailing a package back to me of gifts that I had left at a nearby restaurant - thank you! The only complaint I have is that the floors in the bathroom are slippery when they become wet from the open shower. I would highly recommend this property and hope to return soon.
by A verified traveler
Posted 27 Sep 2024
Great location and delicious included breakfast
by A verified traveler
Posted 29 Aug 2024
My family stayed in the deluxe family suite with connecting room. Each suite had its own bathroom. It was quite spacious and decorated in old vintage style which we appreciated as it felt very European. While some have called the decor tired and needing updating we thought it added to the charm of the place.
The bathrooms were adequate but could use some better design additions such as shampoo bottle holders in the shower. They were just propped on a safety bar and tended to fall often while in the shower. One of the bathrooms had no toilet paper holder.
However these were minor inconveniences and overall the hotel itself is in a good location with bakeries, cafe and restaurants annd subway trains all close by.
I do note that there are a couple of bars just below and across from the hotel so you do get some late night noise from these bars. But we were so exhausted from our sightseeing that this did not bother us.
The staff were always helpful and assisted with directions and recommendations for restaurants. At checkout we were pressed for time and did not have time for any breakfast. I mentioned this and asked whether we could purchase a couple of croissants and the Asian lady from Bangkok (I have forgotten her name - apologies) kindly went to the breakfast room and grabbed a few croissants for us. She was also helpful in arranging taxi pickup to the airport and did her best to help us get to the airport on time. We enjoyed.
All in all a good stay in Paris.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Francesca, Hotel Management
Dear Madam and Sir,We would like to extend our heartfelt thanks for choosing for your recent stay. It was truly a pleasure to host you, and we hope you had an enjoyable experience with us.Your satisfaction is our top priority, and we are delighted to hear that you appreciated our services. If you have any feedback or suggestions on how we can further enhance your experience, please do not hesitate to share them with us.We look forward to welcoming you back in the near future.Best regards,FrancescaFront Office and Reservation Department
by A verified traveler
Posted 22 Aug 2024
The hotel is right in the middle of everything.
Historic building with modern amenities. Love the character of the rooms.
Staff is super friendly & helpful.
Would recommend. 12/10.
Comment from Hotel Management
23 Aug 2024 by Francesca, Hotel Management
Dear Madam Lena,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our central location, the blend of historic charm with modern amenities, and the character of our rooms. It’s especially rewarding to know that our staff made a positive impression on your stay. Your recommendation means a lot to us, and we’re honored by your perfect score. We look forward to welcoming you back in the future!Warm regards,Front Office and reservation Staff
