Ratings based on 2,612 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Travelled with my kids, age 25 and 17, had the standard apartment for 3 people. It had good facilities and the area of the aparthotel is very convenient - can walk to most of Paris' landmarks - also the being near Westfield comes in handy. Would highly recommend and look forward to coming back here in the near future. Merci Beaucoup Citadines.
by A verified traveler
Posted 21 Nov 2024
This is our first time staying here and we Love it! The location is perfect with the train station steps away. The station serves many lines including the RER. It was a straight line for us from coming off the Eurostar! Super convenient!
The hotel is surrounded with lots of dining options and that includes last night dining and bakeries that opens early
The hotel is also steps away from the Westfield Mall (which is also attached to the train station)
The staff were friendly and helpful at check in … giving us information about getting extra supplies for our room from the supply room, offering us the complimentary coffee at the lobby.
The hotel was recently renovated and it is beautifully done
When you enter, the lobby is v welcoming and lots of sitting area and charging points.
The room was of good size (we were in Deluxe Studio) with a small kitchenette. It has good sound proofing and comfortable.
One small minor detail to take note …. If you call for a taxi, the taxi can’t actually get to the door step of the hotel … the actual Pick up bay is by the side of the train station which is just steps away.
I would recommend this hotel to anyone visiting Paris!
In fact, we liked it so much, we have booked it for our kids to stay there in December!
Comment from Hotel Management
22 Nov 2024 by Asiyat, Hotel Management
Dear Yvonne,Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay with us and that our location made your visit to Paris so convenient. It’s great to know you enjoyed the nearby dining options, bakeries, and the Westfield Mall, as well as the friendly service from our team. We’re also glad you appreciated our recent renovations and the comfort of the Deluxe Studio. Thank you for sharing the small detail about the taxi pick-up location; we will be sure to inform future guests about it. We’re honored that you’ve already booked with us again for your kids in December! We can’t wait to welcome your family back for another great stay. Warm regards, Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 19 Nov 2024
The property is very close to Westfield mall, many restaurant, the metro and RER is a few step from hotel.
Comment from Hotel Management
20 Nov 2024 by Asiyat, Hotel Management
Dear Tony,Thank you for your feedback.We are glad to know that our location was convenient for you. We hope to welcome you back for your future trips to Paris.Best regards,Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 19 Nov 2024
Great front desk personnel. Help me to get a doctor when needed it
Comment from Hotel Management
20 Nov 2024 by Asiyat, Hotel Management
Dear Davis,Thank you for your feedback.We are always happy to assist our guests as much as we can. We hope to have a pleasure to welcome you back very soon.Best regards,Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 13 Nov 2024
If you grab a croissant from the cafe downstairs, you'll be charged for a full breakfast. Dont find out the hard way like my wife did... twice 😀 You'll pay when you checkout.
Comment from Hotel Management
16 Nov 2024 by Asiyat, Hotel Management
Dear Chris, Thank you for sharing your experience! We're sorry to hear about the unexpected charge for breakfast, but we truly appreciate your lighthearted tone in describing the situation. Your feedback serves as a great reminder for other guests, and we’ll make sure to communicate this policy more clearly moving forward to avoid any surprises. We hope that, despite this, you and your wife had a wonderful stay with us. It would be a pleasure to welcome you both back in the future— and I will have a pleasure to offer you some pastry for a nice breakfast in your room for a full Parisian experience.Warm regards, Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 12 Nov 2024
Super clean.
Super cute.
Roomy.
Nice view.
Near Pompidou museum.
Comment from Hotel Management
13 Nov 2024 by Asiyat, Hotel Management
Dear Nancy,Thank you for your lovely feedback! We’re so glad you enjoyed the cleanliness, spaciousness, and charm of the room, as well as the view and the convenient location near the Pompidou Museum. It sounds like you had a wonderful stay, and we couldn’t be happier!We hope to welcome you back soon for another enjoyable visit!Warm regards,Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 3 Nov 2024
Very nice property. I stayed with my parents for 8 nights.
Great location and renewed property.
Comment from Hotel Management
5 Nov 2024 by Asiyat, Hotel Management
Dear Cynara,Thank you for sharing your experience with us! We’re delighted that you and your parents enjoyed your 8-night stay and appreciated both our convenient location and our refreshed property.It was a pleasure having you all with us, and we hope the time spent here created wonderful memories. Should you plan another visit, please let us know—we’d love to welcome you and your family back for another exceptional stay!Warm regards,Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 3 Nov 2024
Great location and great service. The view from the room was an added bonus.
Comment from Hotel Management
5 Nov 2024 by Asiyat, Hotel Management
Dear Aiden,Thank you so much for your wonderful feedback! We’re thrilled to know that you enjoyed both our location and service, and it’s fantastic to hear that the view from your room added to your experience.Your satisfaction is our top priority, and we’re always here to make your stay as memorable as possible. If there’s anything more we can do for you, please don’t hesitate to reach out.Looking forward to welcoming you back soon!Warm regards,Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 3 Nov 2024
Great location near Les Halles with many shopping and food locations near
Comment from Hotel Management
5 Nov 2024 by Asiyat, Hotel Management
Dear Vincent,Thank you for your kind words! We’re delighted to hear that you’re enjoying our location near Les Halles. It’s true that the area offers an incredible variety of shopping and dining options, and we're so glad you’re able to take advantage of it all.If you’re looking for any specific recommendations or hidden gems nearby, please feel free to let us know. We’d be happy to assist in making your time here even more enjoyable.Warm regards, Asiyat - Guest Relation Coordinator.
by A verified traveler
Posted 31 Oct 2024
Unbeatable location. Rooms are small and housecleaning isn't regular
Comment from Hotel Management
2 Nov 2024 by Asiyat, Hotel Management
Dear Daniel,Thank you for sharing your feedback! We’re glad you enjoyed our central location—it really does make getting around easy. We understand that room size and our cleaning schedule may not suit everyone’s preferences, and we appreciate your input. For guests staying longer, we’re always happy to assist with fresh towels or any other requests to make your stay more comfortable. Thank you again, and we hope to welcome you back soon!Best regards,Asiyat - Guest Relation Coordinator.
