Ratings based on 939 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by La Réception, Hotel Management
Chère Isobel,Nous vous remercions d'avoir pris le temps de publier votre avis sous forme de note sur notre établissement.Nous espérons vous revoir très bientôt parmi nous. Cordialement,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by La Réception , Hotel Management
Chère Hilda,Nous vous remercions d'avoir pris le temps de publier votre avis sur notre établissement.Nous espérons vous accueillir à nouveau avec notre meilleur sourire. Cordialement,
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by La Réception, Hotel Management
Cher Thanuja le,Nous vous remercions d'avoir pris le temps de publier votre avis sur notre établissement.Nous espérons vous revoir très bientôt parmi nous. Cordialement, La Réception
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
25 Jun 2024 by La Direction, Hotel Management
Cher Tracy,Merci pour votre confiance et pour cette superbe note!Nous serons ravis de vous recevoir à nouveau lors de votre prochaine visite à Paris!Cordialement,La Direction
by A verified traveler
Posted 18 Jun 2024
We loved our stay at this hotel. The hotel staff were incredibly kind and accommodating, as they let us check in early and changed our room promptly when the toilet wasn't working anymore. The area felt a little unsafe at night when returning from the city center, but otherwise we had no issues with safety.
Comment from Hotel Management
20 Jun 2024 by The front desk team, Hotel Management
Dear Madison,Thank you for writing about the quality of our guest service. We are a motivated team who look for your satisfaction.We are glad you had a great stay with us.We hope you will choose our Campanile back in Paris. Best regards, The front desk team
by A verified traveler
Posted 15 Jun 2024 on Hotels
It was my first time staying at this hotel in Paris. The friendly staff and cleanliness of the room made my stay very pleasant. I will definitely stay at this hotel when coming back to Paris next time
Comment from Hotel Management
15 Jun 2024 by La Réception, Hotel Management
Dear Thinh,We thank you for sharing your experience at our hotel.We are delighted that you had a good stay with us.We are delighted that you appreciated the quality of our welcome. We are a dedicated team and we are happy to meet friendly customers like you.We hope to see you again with us very soon. Sincerely, The reception
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Adeline, Hotel Management
Bonjour,Merci d'avis pris le temps de nous laisser une note. Nous éspérons que vous avez passé un bon séjour.Nous vous souhaitons une bonne journée.
by A verified traveler
Posted 5 May 2024
There was some confusion regarding payment and they came at me what felt unpleasantly, like I was the problem, when it was indeed staff’s mistake, but overall the room was very nice and I had a pleasant stay otherwise.
Comment from Hotel Management
7 May 2024 by General manager, Hotel Management
Dear Philip,Thank you for your feedback!We are sorry for the inconvenience caused during your check-in. Indeed, we recognise that there was a misunderstanding regarding the payment instructions for your stay which has now led to this whole misunderstanding with our colleague and we apologise for any inconvenience.We hope to offer you a better welcome during your next stay.However, we would like to thank you for your kind comments and the rating.We hope to see you again soon!Kind regards,
by A verified traveler
No a/c, extremely small
Posted 29 Apr 2024 on HotelsAlthough the reservation stated the hotel has a/c, when we got there it was extremely hot & they told us they will not turn a/c on in any of the rooms. This was end of April and it was a warm and sunny day. I did not find the staff helpful at all regarding this matter. The room was also extremely small and it was very noisy in surrounding rooms/hallway. The toilet also didn't flush properly even when trying to flush a small amount of toilet paper. If you are tall or larger this bathroom is not for you. It will be too small.
Comment from Hotel Management
30 Apr 2024 by General manager, Hotel Management
Dear Sonia,Thank you for your comment following your stay at the Campanile La Villette hotel. We are sorry to read that your stay did not live up to your expectations.Regarding your comments about the air conditioning, as explained when you complained to reception, our system is programmed according to the seasons. Consequently, with temperatures below 20C, we have not been able to restore AC service for the time being.As for the size of the rooms, like most Parisian hotels, the size varies according to the type of room (double, quadruple, triple). However, if you come back to stay with us, please contact us beforehand or when you check in to request a room with a bath, as they are larger than the others.We hope to see you again and win back your trust!Yours faithfully
by A verified traveler from Winter Springs
Posted 15 Mar 2024 on CheapTickets
Comment from Hotel Management
9 Apr 2024 by General manager, Hotel Management
Dear Elsie,Dear Sir or MadamThank you for your excellent rating, which rewards the work done by our various departments. We are delighted that you had a pleasant stay in our establishment during your stay in Paris.Kind regards
