Ratings based on 545 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
After booking this hotel we immediately realized we had made a mistake as we were quoted in USD rather than CAD for which we always book with Expedia. After contacting Expedia immediately to cancel, The hotel would not allow this. Both the hotel and Expedia pointed the finger at each other . It cost us 320CAD a night for a 3 star hotel.
When re arrived prior to 6pm the Hoel told us our room was not ready as they were not expecting us, despite that we had already paid and it was non refundable.
Kudos to the hotel manager and agent for offering us breakfast that wasn't included in the rate. We had to wait over an hour for them to make up our room into a twin.
The breakfast was the same everyday so for longer stays, it became mundane. However the joyful breakfast lady from Haiti seem to be the most joyful staff and she made the day.
Expedia on the other hand would not take any responsibility as the desk agent at the hotel would have cancelled the room had Expedia communicated to them in more detail rather than saying we just needed to cancel. The manage said that Expedia was the worst of 3rd party booking sights that they have dealt with.
We tried to get some renumeration from Expedia when we got back home.
Expedia's customer service quality and communication seems to have greatly declined overall. This was shocking to us as inn the past our experience with Expedia has been exemplary
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Hay
by A verified traveler
Posted 9 Nov 2024
Very good
by A verified traveler
Posted 21 Oct 2024
Able to hear others moving around or using the bathroom on other floors/room. Entrance hallway into room was a little cramped.
by A verified traveler
Posted 13 Oct 2024
Need to improve
by A verified traveler from WORCESTER
Posted 12 Oct 2024
Bloody Brilliant 👏 👌
by A verified traveler
Posted 9 Oct 2024
Just amazing. Wonderfully maintained and the staff was very friendly.
