Ratings based on 966 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 24 Nov 2024
We had a great stay in the connecting rooms. The rooms were cozy and all staff were very friendly
Comment from Hotel Management
25 Nov 2024 by Daniel, Hotel Management
Dear Emily,We would like to thank you for taking the time to share your feedback on your recent stay.It's wonderful to hear that you had a great stay in our connecting rooms !We're delighted that you enjoyed the cozy and warm atmosphere. Knowing our guests feel at home is always rewarding. Thank you for your positive feedback, it encourages us to keep up this welcoming ambiance.We look forward to welcoming you back.Best regards,Le Mareuil Staff
by A verified traveler
Posted 22 Nov 2024
Staff were excellent and friendly
Comment from Hotel Management
25 Nov 2024 by Daniel, Hotel Management
Dear Mary,We would like to thank you for your wonderful feedback.We're delighted to hear that you enjoyed your stay. Our team always strive to create a welcoming and friendly atmosphere for all our guests.We hope to have the pleasure of welcoming you back soon.Best regards,Daniel
by A verified traveler from Candler
Posted 1 Nov 2024
LUXURIOUS ROOM! Very comfortable bed, good working AC! We stayed for 4 nights and they cleaned our room so nicely everyday, they even freshly vacuumed everyday. It was perfect for our honeymoon. :) No complaints!
Comment from Hotel Management
11 Nov 2024 by Daniel, Hotel Management
Dear Rebecca,We’re absolutely delighted to hear about your wonderful stay ! It means a lot that you enjoyed your honeymoon with us. It’s great to know that the daily cleaning and comfortable bed contributed to a relaxing stay. We hope to have the pleasure of hosting you again soon.Best regards,Le Mareuil Staff
by A verified traveler
Posted 28 Oct 2024
Pleasant and helpful staff.
Comment from Hotel Management
10 Nov 2024 by Daniel, Hotel Management
Dear Craig,We would like to thank you for your feedback.We are delighted to hear that you found our staff to be pleasant and helpful. Providing excellent customer service is a top priority for us.We hope to welcoming you soon in a near future and provide a even better service.Remaining at your disposal.Best regards,Le Mareuil Staff
by A verified traveler
Posted 28 Oct 2024
Extremely rude and intrusive staff working at this hotel.
Comment from Hotel Management
29 Oct 2024 by Caroline, Hotel Management
Dear Mr. Scott,Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and appreciate your detailed account of the situation.The incident you described occurred due to a prior security concern involving another visitor using your name at reception that same night. As I'm sure you'll agree, the safety and security of all our guests is paramount. While our staff's intention was to uphold this shared value, we acknowledge that the situation could have been handled with more sensitivity and clarity. As some of our staff are non-native English speakers, there may have been miscommunication, for which we apologize.We regret that this procedure wasn't clearly explained, leading to your discomfort. I will personally address this with our team to improve our communication and sensitivity in such situations, ensuring we maintain our high security standards while enhancing guest experience.We're disheartened that this single incident resulted in the lowest possible rating for our hotel. Our team strives daily to provide excellent service to all guests, and we feel this rating may not reflect your overall two-night stay. We would have welcomed the opportunity to address your concerns at check-out.I sincerely apologize for any negative impact on your experience and would appreciate the chance to make things right. Please feel free to contact me directly to discuss this further. I'm committed to listening to your concerns and exploring how we can improve your impression of our hotel while maintaining the level of security that all our guests expect and deserve.Thank you for bringing this to our attention. Best regards,
by A verified traveler
Posted 24 Oct 2024
Staff exceptionally nice and helpful. Rafik (sp?) in particular!
Comment from Hotel Management
30 Oct 2024 by Daniel, Hotel Management
Dear Robert,We would like to thank you for sharing your feedback about your stay, and we truly appreciate your kind words ! We’re thrilled to hear that our staff, especially Rafik, made such a positive impact on your stay. We strive to provide excellent service, and we’ll be sure to share your compliments with him.We’re grateful you felt well taken care of, and we look forward to welcoming you back for another great experience !Best regards,Le Mareuil Staff
by A verified traveler from Oklahoma City
Posted 12 Oct 2024
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Comment from Hotel Management
29 Oct 2024 by Jonas, Hotel Management
Dear WILLIAM, We thank you for taking the time to give us a feedback concerning your stay and are thrilled you enjoyed staying at Le Mareuil!We look forward to welcoming you next time.Kind regards,Jonas
by A verified traveler from New York
Posted 7 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Jonas, Hotel Management
Dear Jessica, Thank you for taking the time to give us a feedback concerning your stay and hope you really enjoyed staying with us. We look forward to your next stay at Le Mareuil and wishes you a very pleasant day!Best regards,Jonas
