Ratings based on 714 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
This hotel was very nice. It was very clean and inviting. Being close to the hospital while my husband was there fior surgery, was a huge plus gir me. The only thing that i was.unsurecof was hearing lots of yelling outside. Not sure where exactly the yelling was coming from, but not something.i liked hearing, however, i dint hold the hotel responsibel for it. Id we have to come back again, this hotel will be our first choice.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Paula’s friendliness and customer service is second to none! Even when a rude man entered and completely interrupted our flow when I was being checked in, she remained calm, helpful and smiled. A woman then came in with two dogs and interrupted us too, but Paula was wonderful and diffused the situation when the dogs started sniffing my pant legs😳
Comment from Hotel Management
29 Oct 2024 by LB, Hotel Management
CarlaThank you so much for your kind words. I will let Paula know a job well done.
by A verified traveler
Posted 22 Oct 2024
Surrounding area and parking lot was not very attractive. There were only two handicap parking slots outside of the lobby entrace but 5 Diamond member slots surrounding the two handicap slots. A third handicap slot was located around the back of the building. There were a number of small restaurants near by but limited parking. Street in front of hotel was very busy. Bed and pillows were not that comfortable.
Comment from Hotel Management
23 Oct 2024 by LB, Hotel Management
WilliamThank you for taking the time to review our hotel. I am sorry the bed and pillows were not to your standard. We hope to see if back when you visit Charlottesville again.
by A verified traveler
Posted 14 Oct 2024
Autumn & the rest of your employees were kind & helpful! It was also convenient to Monticello & other points of interest.
Comment from Hotel Management
16 Oct 2024 by LB, Hotel Management
Debbie-Thank you for a great review. I will be sure to pass along to all of the employees a job well done. We hope to see you again soon.
by A verified traveler
Posted 30 Sep 2024
The main goal of any hotel, motel, inn, air bnb should be to provide guests with a restful night(s) sleep. This was not possible in the room I was given. It was on the second floor facing Main St. I was constantly awakened by sirens, horns, loud car exhaust, and loud music coming from cars. My first night (a Friday) I got maybe two hours of uninterrupted sleep after a 10 hour drive. I spent the next day of my visit exhausted and trying to get some rest. The next night of my visit was marginally better, but my sleep was still interrupted by the sounds mentioned above. I brought this to the attention of the person at the desk and was treated as if this was just part of the experience. No offer to change my room to a quieter part of the hotel. I have stayed in hotels in NYC, Singapore, Hong Kong, SF, and many other locations in cities larger than Charlottesville where the same noises exist but have never been awakened and kept awake because the rooms were better insulated for sound. The only way I knew an emergency vehicle was driving by was the flashing lights in the window. If you stay in this hotel, do yourself a favor and insist on being assigned a room that is NOT facing Main St. For the money I paid for a two-night stay, this issue is unacceptable and the worst hotel of experience of my life. The lack of attentiveness of the staff to this issue compounded my aggravation and frustration. Ridiculous is another word that comes to mind.
Comment from Hotel Management
2 Oct 2024 by LB, Hotel Management
Kenneth-Thank you for sharing your feedback. I am very sorry that you had a less than satisfactory experience with your stay due to the noise. We have made notations on your profile to make sure that if you stay at our property again to make sure you are not facing Main St. Again, I am very sorry for the noise you experienced during your stay.
by A verified traveler
Posted 25 Sep 2024
Overall we had a very good experience. The day clerk recommended a very good restaurant. We stayed 2 nights. We were disappointed to learn they clean the rooms every other day. We ran out of towels (front desk was accommodating), and other items. The breakfast offered was average at best. We would stay there again due to the convenience of access to the UVA medical facilities.
Comment from Hotel Management
27 Sep 2024 by LB, Hotel Management
Greg,Thank you for sharing your feedback. If you would like your room cleaned everyday you can let us know at check in and we will be happy to make sure your room is on daily housekeeping schedule. We look forward to seeing you again.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
12 Sep 2024 by LB, Hotel Management
LieselThank you for a great rating.
by A verified traveler
Posted 7 Sep 2024
It is pet friendly, however there are not any designated grassy areas for dogs on the property. If your dog likes to use grass, you have to find it on surrounding street sidewalks. Otherwise, the stay was great.
Comment from Hotel Management
12 Sep 2024 by LB, Hotel Management
AndrewThank you for your review. I am sorry you missed the grassy areas for your pet. We have 4 of them located on the property. When you visit us again please let us know if we can help you with the locations of these areas.
by A verified traveler
Posted 6 Sep 2024
Very elegant and very easy access and movement to the hospital
Comment from Hotel Management
12 Sep 2024 by LB, Hotel Management
PedroThank you for a great review. We hope to see you again soon.
